Just as the size, organizational structure and processes of EASA member service centers can vary widely, so can their measure of quality in product or service realization. This article will help you understand why there is no cookie cutter approach to quality for service centers.

Así como el tamaño, la estructura organizacional y los procesos de los centros de servicio miembros de EASA pueden variar ampliamente, también lo pueden hacer sus  mediciones de la calidad del producto o de la prestación del servicio. Para entender porqué no existe un modelo de enfoque rutinario para la calidad de un centro de servicio, es útil recurrir a algunos términos. 

Most of us have heard the remark: "We've done it this way for the past 25 years. Why would we want to change now?" But most of us also know that this kind of thinking can get us in trouble. Some of the methods that have been utilized over a long period of time are not necessarily the best; they could affect your business. Many times these processes are based on convenience rather than acceptable procedures. Topics covered include:

• Repair forms
• Photo documentation
• Cleanliness and organization
• Customer satisfaction
• Higher profits

One of the most significant changes to occur in our industry over the past several decades has been the shift from simply repairing equipment to solving the customer's problem. By that, we mean determining why it failed, and improving the suitability and reliability of the equipment for the application. Doing so requires knowledge about what the motor is doing, where it is operating, and under what conditions. Our customers appreciate results and are increasingly aware of the value a good service center adds above and beyond a simple repair.