If you just bought a subscription or if a licensed seat was just assigned to you, you may need to logout and login again in order for the proper permissions to be assigned to your user.
Also, make sure that the subscription seat/license has been assigned to an individual. Go to https://go.easa.com/manage-my-elc to assign persons to any subscription that you have purchased.
You should have received an email with directions for your next steps. If not, use any of these ways to access the EASA Learning Center ...
Go to learn.easa.com
(Hint: bookmark it for quick reference) |
Go to https://easa.com/training/online
then click on the large orange button. |
Hover over TRAINING in the main navigation menu at easa.com, then click on “EASA Learning Center” OR click the orange “GO TO THE LEARNING CENTER” button. |
LOGIN REQUIRED
You must login using your EASA username and password in order for the system to recognize your subscription and other personal information. Do not share your login credentials with others. All course progress, grades and certificates will be credited to the student who is logged in. Once in the EASA Learning Center, click on the icon in the upper right corner; your name should be displayed. Your name should also appear in the “Logged in user” blocks that appear within each course as well as on the home page. If your name is not displayed, stop and contact EASA (learn@easa.com).
The ERT Certificate Program is made up of many individual courses from throughout the EASA Learning Center. This brief video will walk you through enrolling in the course and how to access the required components.
To enter the ERT course, simply click on the "ERT Certificate Program" card found on the home page of the EASA Learning Center under "Featured Courses."
When you've completed the checklist, upload it here , or go to the EASA Learning Center > ERT Certificate Program and scroll to the bottom of course and look for "Upload Your Completed Checklist" and follow the instructions.
NOTE: Once uploaded, your checklist will initially have a status of "Draft (Not Submitted)." You may make changes as long as it is in "Draft." When your checklist is finalized, scroll to the bottom of the activity and click "Submit Assignment." EASA Technical Support staff will not review your checklist until it has been submitted.
UPLOAD MY CHECKLIST
This more than likely is a page caching issue with your web browser and may most likely occur with companies that have purchased a general learning library subscription.
Here is an example scenario: Employee "A" has a valid subscription. Employee "A" logs in and works on their courses. Later, their employer moves their subscription to employee "B". Employee "A" logs into the EASA Learning Center and discovers their subscription is no longer valid and a subscription expiration message is displayed. Employee "A's" web browser caches this page containing the expiration message. Some time later, the employer moves the subscription from employee "B" back to employee "A". Employee "A" returns to the EASA Learning Center with his valid subscription, but sees an erroneous "subscription expired" message. This is because the web browser is displaying an old cached version of the page. Clearing the cache and reloading the page takes care of this problem.
How to clear the cache
Microsoft Edge
- Press Ctrl, Shift, and Del simultaneously
- Select a time range
- Check the boxes for the data types you want to clear. (Note: Deleting cookies will more than likely log you out of the EASA Learning Center.)
- Click Clear now
Chrome
- At the top right, click More > Delete browsing data
- Choose a time range, like Last hour or All time
- Select the types of information you want to remove
- Click Delete data
EASA discovered that the vendor we licensed the learning content from had misconfigured the EASA Vo-Tech modules to not allow the final test to be accessed unless all lessons had been completed. In other words, no way to test out. The vendor has modified the course settings, however, the new settings will only take effect for students that are newly entering a Vo-Tech course.
If a student has passed the pre-test and remains locked out of taking the post-test, they may reach out to learn@easa.com and explain the situation.
In order to unlock the post-test, EASA will need to mark each lesson as “completed.” Once done, the student should be able to go directly to the post-test. Even though the lessons have been marked as complete (required to unlock the post-test), the student should be able to go back to any of the lessons should they want to watch or review them.
Yes, you can use an iPad or tablet.
If using Safari, Firefox or Chrome web browsers on an iPad, you may encounter an "Http failure response for https://www.tpcfusion.com/cid/easa/api/courses/play-course: 401 OK" error message. This may also be accompanied by a request to log into a server called "Fusion".
This error may also occur with some newer desktop web browsers, including Google Chrome, Safari or Microsoft Edge.
The courses licensed from TPC Training (e.g., EASA Vo-Tech) are hosted on TPC Training's web server, not directly within learn.easa.com. Your web browser may be blocking third-party content from outside learn.easa.com.
THE FIX
- Safari: iOS
Settings > Safari > Prevent Cross-Site Tracking (Disable)
- Safari: Mac OS
In Safari's main menu, go to Safari > Settings > Privacy > Prevent Cross-Site Tracking (Disable)
- Firefox: iOS
Settings > Firefox > Allow Cross-Website Tracking (Enable)
- Chrome: iOS
Settings > Chrome > Allow Cross-Website Tracking (Enable)
- Microsoft Edge (desktop browser)
iPad or iPhone (Cross-Site Tracking Setting): Setting App > Edge > All Cross-Site Tracking (Enable the setting)
- Google Chrome (desktop browser)
Go to Settings > Search for third-party cookies > Sites allowed to use third-party cookies > click Add, then enter [*.]easa.com.
Note: For newer versions of Chrome, this fix may not work. We suggest you try using the Safari or Firefox web browsers.
- Google Chrome (Android devices)
Go to the Settings menu in the Chrome application (three vertical dots).
Go to Privacy & Security.
Go to Safe Browsing and select 'No Protection'.
Go to Third Party Cookies and Allow Third Party Cookies.
Go to Do Not Track, and turn off.
In certain courses you may also encounter an issue where you are unable to see buttons to navigate to the next screen. If this happens, try changing the page zoom level of your web browser.
THE FIX
Safari: iOS
Settings > Safari > Page Zoom > set it to 75% or less
This is a display issue in that not all of the question's content is being displayed within the window size set forth by the firm we license this content from (TPC Training). Primarily, the navigation buttons at the bottom of the screen are hidden. This problem does not occur for everyone, but we're not sure why it happens for some users.
A temporary fix is to adjust the zoom settings in your web browser to around 80% which will then expose the "previous/next" navigation buttons. This issue and details about it have been reported to the vendor in hopes that they can provide a permanent fix.
If using Safari, Firefox or Chrome web browsers on an iPad, you may encounter an "Http failure response for https://www.tpcfusion.com/cid/easa/api/courses/play-course: 401 OK" error message. This may also be accompanied by a request to log into a server called "Fusion".
This error may also occur with some newer desktop web browsers, including Google Chrome, Safari or Microsoft Edge.
The courses licensed from TPC Training (e.g., EASA Vo-Tech) are hosted on TPC Training's web server, not directly within learn.easa.com. Your web browser may be blocking third-party content from outside learn.easa.com.
THE FIX
- Safari: iOS
Settings > Safari > Prevent Cross-Site Tracking (Disable)
- Safari: Mac OS
In Safari's main menu, go to Safari > Settings > Privacy > Prevent Cross-Site Tracking (Disable)
- Firefox: iOS
Settings > Firefox > Allow Cross-Website Tracking (Enable)
- Chrome: iOS
Settings > Chrome > Allow Cross-Website Tracking (Enable)
- Microsoft Edge (desktop browser)
iPad or iPhone (Cross-Site Tracking Setting): Setting App > Edge > All Cross-Site Tracking (Enable the setting)
- Google Chrome (desktop browser)
Go to Settings > Search for third-party cookies > Sites allowed to use third-party cookies > click Add, then enter [*.]easa.com.
Note: For newer versions of Chrome, this fix may not work. We suggest you try using the Safari or Firefox web browsers.
- Google Chrome (Android devices)
Go to the Settings menu in the Chrome application (three vertical dots).
Go to Privacy & Security.
Go to Safe Browsing and select 'No Protection'.
Go to Third Party Cookies and Allow Third Party Cookies.
Go to Do Not Track, and turn off.
When taking interactive courses licensed from TPC Training, students may be unable to see or scroll down to access of the the course activities (see screenshot). This is a known issue when viewing these courses on extra wide monitors. Simply reduce the width of your web browser window to get access to the missing content. This is a known issue and has been reported to the software vendor.
Primary contacts, managers and subscription purchasers can assign subscriptions to employees (and remove subscriptions if needed), but it’s the actual employees that will log in and enroll themselves in courses. Simply let the employee know what course you want them to take, they’ll log in, find the course and click the enroll button for that course.