Technical Support Specialist

Join EASA's world-renowned technical support team and impact the entire electromechanical service and sales industry! Are you the degreed engineer we are looking for? Work from home option offered for the right candidate. Some travel required for teaching opportunities (with plenty of advance notice).  

Responsibilities include:

• Direct technical support for EASA members (e.g., AC/DC motor repair/rewind, application issues, connections, redesign, procedures, root cause failure analysis, etc.) 
• Write tech tips and technical articles for association newsletter and trade press 
• Develop and present 30-minute technical webinars (typically two per year) 
• Present EASA seminars 
• Develop and present convention sessions 
• Represent the industry in standards and other groups 

Qualifications: 

• Degree in Electrical or Mechanical Engineering or related field 
• At least 5 years of experience in repair, service, maintenance and design or redesign of AC and DC motors
• Knowledge of drive applications a plus 
• Knowledge of IEC design motors a plus 
• Experience with CRM systems a plus 
• Strong problem solving and technical skills 
• Strong written and verbal communication 

EASA offers competitive salary with excellent benefits and a team environment. 

Send your resume' with cover letter to EASA CEO Linda Raynes at lraynes@easa.com.

Manager of Education

Overview
EASA’s Manager of Education helps provide the strategic direction for the association’s educational offerings and is responsible for the creation and delivery of high-quality programs and resources using best practices in adult learning principles and curriculum development strategy. EASA’s mission is to help members enhance their performance and achieve greater levels of success. The Manager of Education will play a critical role in achieving this mission.

This position oversees the development, implementation/delivery, evaluation, and improvement of EASA educational programming including convention programs, the online learning center, webinars and in-person seminars. In fulfilling these responsibilities, the Manager works collaboratively with subject matter experts, volunteer leaders, committees, and other staff members. 

Major areas of responsibility 

• Oversee content development, implementation/delivery, evaluation, and reporting for all education activities, including convention, in-person and virtual seminars, webinars and online learning. 
• Manage the LMS and growth of the EASA Electromechanical Repair Technician (ERT) Certificate Program. 
• Plan the technical education content for the annual convention, coordinating and contracting with various speakers.  
• Manage staff, vendors, committees, volunteers and subject matter experts (SMEs) related to education and training.  
• Serve as staff liaison to EASA Technical Education Committee. 
• Ensure that project management systems are in place to accomplish goals. 
• Partner with the marketing team to promote educational activities and support related content marketing. 

Qualifications
Experience in related work in educational course development, convention program development, and online learning programs. Candidate must be familiar and proficient in working with technology and databases, such as customer relationship / association management systems (CRM / AMS) and learning management systems (LMS). EASA uses the Protech association management system and MapleLMS. Experience with these systems is a plus but not required. 

• Minimum of five (5) years’ experience preferably within a trade association – or within the electromechanical training industry. 
• Experience in curriculum development and application of adult learning principles working with staff, subject matter experts, volunteers and vendors on educational program and resource development. 
• Strong project management and organizational skills with the ability to manage multiple projects and ensure deadlines are met. 
• Strong technology skills and proficiency in Microsoft Office 365 Suite. Willingness to learn intricacies of EASA’s LMS (built upon Moodle), CRM (built upon Microsoft Dynamics 365) and Survey Monkey. 
• Excellent written and oral communications skills; comfort with document control and copy editing including the ability to write session descriptions, learning objectives, and speaker correspondence. 
• Strong interpersonal and relationship-building skills to initiate and develop productive working partnerships with key stakeholders organization-wide. 
• Self-motivated with the ability to work independently and in a team environment. 
• Strong knowledge of topics within the electromechanical repair industry is a plus.  

About EASA
EASA (Electrical Apparatus Service Association) is the international association serving the electromechanical service, repair and sales industry. The association offers the industry standard for repair of rotating electrical apparatus (motors and generators); a vast number of technical articles, manuals and other resources; in-person seminars; monthly technical webinars; an annual convention and exhibition; and much more. The association currently has five engineers on staff with 18 employees total. Team environment. Hybrid office hours in St. Louis. Full-time remote work option possible for right candidate. 

Please send your cover letter and resume’ to President & CEO Linda Raynes, CAE, at lraynes@easa.com.

Bilingual Customer Service Specialist

Our ideal candidate possesses the following:

• 3 years of customer service and sales experience via phone required
• Bilingual in English/Spanish including excellent written proficiency in both languages; top-notch grammar and spelling is required
• Associate degree or higher is preferred
• Must be proficient in Microsoft Suite, including Microsoft Teams
• Experience with Microsoft CRM databases is a huge plus
• The ability and willingness to learn new programs is essential
• Ability to establish and maintain effective working relationships with diverse stakeholders

Job Duties and Responsibilities:

• Providing phone and email support to domestic and international clients
• Processing customer orders and requests
• Assisting customers by processing registrations for events such as seminars, webinars, and conventions as well as by processing membership applications
• Providing seminar support including creating certificates and name badging
• Collaborating with the membership team to retain and recruit members
• Manage and maintain member information in Association Databases
• Translate articles in the monthly member newsletter and other written promotional materials from English to Spanish
• Processing checks, preparing invoices (including accounts payable), following up on accounts receivable, generating monthly statements, and preparing bank deposits
• Promptly responding to and/or appropriately forward all incoming phone calls, mail, general emails, and faxes
• Other duties as assigned

Why Work at EASA?

EASA values our team members and wants them to succeed. Our exceptional benefits include:

• Hybrid work schedule – work from home and the office;
• Pay commensurate with experience;
• 9 paid holidays per year;
• Paid time off (tenure-based accrual) including vacation, floating holidays, and sick time;
• Benefits that take effect on day one! Including immediate enrollment in 100% EASA paid benefits (health, dental, life, short-term and long-term disability insurance); dependent enrollment in health and dental is also covered at 50%;
• 401(k) plan with a 7% profit-sharing contribution made by EASA;
• Additional, optional benefits available including voluntary vision, accident, and critical illness insurance.

Send your resume' with cover letter to Katie Magoon katie@peoplesolutionscenter.com.