Sales professionals need to keep their skills sharp in order to discover new leads, nurture promising prospects and close more deals. But, finding relevant and insightful training can present challenges.

Following a thorough review of sales content presented at several EASA Conventions, EASA now offers 11 sales training videos, each focused on a specific area. Each video groups the relevant sections from past convention sessions*, providing your sales professionals with concentrated expertise on several topics.

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When converting a ball bearing to roller, for example when a large sheave is to be installed, both bearings should be held captive in their respective housings. This can be accomplished by installing a spacer in the opposite drive end (ODE) housing. Further, the drive end (DE) journal should always be measured to make sure the dimension is acceptable for a roller bearing. The shaft tolerance for a roller bearing is slightly larger than for a ball bearing, and while the respective tolerances overlap, a journal might be OK for a ball bearing and still underside for a roller bearing. Electro-plating is often the fastest, least invasive way to build up an undersized shaft fit.

• Before starting to hoist, make sure the trolley is centered over the load.
• Always grasp chains or slings above the load (above the hook if possible) when holding slack before hoisting. If you must guide the load with your hand, be sure your fingers and hands are on the outside of the materials or otherwise positioned so that they cannot be caught inside the materials or between the load and adjacent material.
• Take the slack out of the chains or slings gradually.

In today’s socially driven world, brand reputations are formed not on what you say about your company but what others say. Encouraging satisfied customers to leave positive comments on your online platforms (Google Business, LinkedIn, Facebook, etc.) helps elevate your reputation.

Occasionally, you’ll discover a review that may be less than complimentary. When this happens, quickly and politely respond to the reviewer. Address the concerns, provide an explanation if necessary and invite the reviewer to continue the conversation offline. Do not make excuses or assign blame. Remember, you are not just exchanging messages with your reviewer. The world is watching how you handle negative feedback. Your response should be as reflective of your brand standards as your website.