Billy Higgs
EASA Technical Support Specialist 

Electric motors, generators, pumps, gearboxes and other equipment arrive in service centers all around the world to be repaired, and it is not slowing down by any means. The demand for quicker repair timeframes and working to keep repair costs down is nothing new either. For the repairs to be properly performed, there is a process that is unique to each service center. Though the process can be very similar from service center to service center, it can also be very different. There are many variables that can affect the repair process, such as experience, equipment, resources, documentation and communication.

The typical customer has an expectation of sending in their equipment to a service center to get it repaired correctly. This part of the process should start with documentation of the machine’s “As Received” condition. Some service centers have handwritten documentation and may encounter errors or illegible writing. Some service centers will have only certain people capturing this information, while other service centers will have a group of technicians. Still, others will use a computer or tablet to input the information into their database or computer system. Whatever the process, service centers should capture the “As Received” information accurately. This article will point out some pitfalls that can be avoided by taking the right steps during the “As Received” process.

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