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Reporting problems to EASA

If you experience problems with the software, please include the following information when contacting EASA for technical support.

  • Operating system of the computer.
  • Version of Java™ installed on the computer (optional).
  • Version of the AC Motor Verification & Redesign software being used. To see what version is currently installed, go to HELP > ABOUT and click on the "Installation Details” button.
  • A screen shot or the complete text of any error messages.
  • A screen shot of the problem/error.
  • A copy of the motor data being entered when the error occurs.
  • A list of steps to reproduce the error (if possible).

Tutorials and troubleshooting

  • AC Motor Verification & Redesign
  • Motor Winding Data

Introduction to basic software operation
This video will introduce you to the basic steps of entering your first 3-phase, AC motor redesign. It will walk you through the New Motor Wizard, entering original winding and mechanical data, as well as entering desired redesign data. This tutorial will also introduce the selection grid, the message panel with an explanation of alarms, entering multiple redesigns and generating a final redesign report.


 


The "selection grid"
This video will introduced you to the "selection grid" once a successful redesign calculation has been performed. It explains the information displayed, the alarms, displaying alternating circuits, and how to sort the various redesign options presented.


 


How to calculate a winding from a bare core
This video explains how to use the software when winding data is questionable or when no winding data is available (a bare core).


 


Using the integrated Motor Rewind Data database
Learn how to lookup up motor winding data and import it into the AC Motor Verification & Redesign portion of the software. Winding information in the database can be used as a starting point for making your own redesigns.


 


Send motor data to EASA and other advanced features
This video goes over some of the advanced features and provides instruction and guidance on using the software to submit data electronically to EASA's motor winding database.

Frequently asked questions

How do I install software updates?

Versions 3 & 4 provide an easy way to keep current with software revisions. Go to HELP > CHECK FOR UPDATES. The program will access the update web site through your internet connection and download and install any current program revisions. That's all there is to it. You'll benefit from ongoing developments without having to load new software or reinstall.