Taylor Powell 
Management Services Committee Member
Industrial Motor Service, Inc.

In the electrical apparatus field, emotions rarely enter the conversation—not because they aren’t present, but because the work has always been defined by precision, discipline and solving problems under pressure. Our industry prioritizes doing the job right, not discussing how the job feels. 

But even in a trade built on technical mastery, emotions quietly influence how teams communicate, how they learn and how receptive they are to correction. Whether we acknowledge it or not, these emotional currents in a service center push a day forward—or slow it down—just as much as the procedures we follow. 

That is where emotional intelligence becomes a leadership advantage. Emotional intelligence is simply the ability to recognize, understand and manage your own emotions— and to recognize and respond to the emotions of others. When leaders grasp this side of their teams, performance improves—but more importantly, people grow. They become problem-solvers instead of task-doers. They become the next generation of leaders.

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