Karl Hedlund, MSEM
Management Services Committee Member
AtlasElektro
Richmond, Virginia 

Does your electric motor service center have prescribed standard operating procedures? When we hire a new team member, we load them up with policy, safety and procedural manuals, often including resources like ANSI/ EASA Standard AR100-2020. Yet, when I speak with many service center owners and managers, I often find a disconnect when it comes to formal skill development programs, such as EASA’s Electromechanical Repair Technician (ERT) Program. Many owners and managers tell me it’s left entirely up to the team member to complete on their own time and at their own direction. 

I can tell you I have tried it all—from dangling the financial carrot to selling opportunities for advancement. While some are motivated by money and upward mobility, others just want stability and clear expectations from leadership. Regardless of what drives individual workers, our obligation to our team and our customers is to optimize organizational efficiency and sell a premium value proposition.

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