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Article

Understanding Customers' Repair vs. Replace Decisions

  • March 2020
  • Number of views: 4176
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Kyle Fritz
Industry Awareness Committee Member
Northwest Electric LLC

EASA does a phenomenal job of providing members technical support, networking opportunities, technical resources, education and many other benefits. As members, we are keenly aware of these services and how to leverage them to our advantage.

EASA provides us an additional competitive edge through its market/industry research regarding the vendors, customers and service centers. These insights can help us strategize our business roadmaps. At the EASA 2019 Convention, attendees heard the results of research conducted on end-users. The presentation in its entirety, as well as the handouts, are available at easa.com.

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