Mike Howell
EASA Technical Support Specialist

The theme for the current EASA administrative year and the 2018 EASA convention is “Connect to Quality.” Just as the size, organizational structure and processes of EASA member service centers can vary widely, so can their measure of quality in product or service realization. To understand why there is no cookie cutter approach to quality for service centers, it’s helpful to work through a few terms.

LOGIN TO VIEW AND DOWNLOAD THE ARTICLE