Jerry Peerbolte
J. Peerbolte & Associates
Fort Smith, Arkansas
When end-users decide to outsource any maintenance service, what criteria do they use to evaluate possible vendors? This question was explored in EASA’s 2014 Customer Research study. It was also examined in the earlier EASA industry research (2003 and 2008) allowing the opportunity to determine if attitudes and practices have changed over time.
It should come as no surprise that the factor most important to end-users when selecting an outside maintenance service provider is the “quality of service work performed.” This factor was similarly the most important one in the earlier EASA industry research.
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