Findings from the from the fifth EASA research study conducted of end-user customers.

Presented at the 2022 EASA Convention, this study’s focus is wide ranging and explores general business practices, financial performance metrics, services, products and strategies around marketing and succession.

This presenation fromthe EASA 2021 Convention focuses on motor manufacturers, suppliers and vendors critical to the industry.

View the results of survey that asked EASA members and members of 25 other associations to gauge the ongoing impact of the COVID-19 pandemic.

The 2019 edition of EASA’s Industry Research, as presented at the 2019 EASA Convention, focuses on feedback from the end-user customer base. This research was conducted with the help of Plant Maintenance.

Do your salespeople ever wish they knew more about their competitors? Do they ever wish they understood our industry better? Today, the best salespeople are ones who keep abreast of a variety of changes going on in the marketplace. This is all valuable information that your salespeople could benefit from, too. The good news is that all of this information is available from the 2017 industry research study that was conducted by J. Peerbolte & Associates and Indian River Consulting Group and presented at the 2017 and 2018 EASA conventions.

When faced with an ailing or failed motor, plant operators typically consider whether to repair or replace it. According to a 2014 study conducted by Plant Engineering magazine for the Electrical Apparatus and Service Association (EASA), just more than one-half of plants have a policy of automatically replacing failed electric motors below a certain horsepower rating. While that horsepower rating varied depending upon the plant’s installed motor population, the average rating was 30 hp.

While such policies address a portion of the motors used at most plants, they do not cover what occurs with those motors. That question was addressed in a more recent research project commissioned by EASA that focused on the disposition of electric motors considered for repair.

Presented at the 2018 EASA Convention in Milwaukee, WI, this presentation takes a deeper look into the data from EASA's latest industry research project.

Over the past 15 years, EASA has conducted periodic research that has focused on many of the stakeholders and participants in the electromechanical repair, service and sales industry.  In early 2017, Indian River Consulting Group once again conducted research surveys of EASA repair firms. The results of those surveys show you the perspectives of fellow EASA members on a range of important subjects as well as the latest trends as well as perspectives from other industrial and distribution sectors. This research can help you to benchmark your company's results and strategies.

When end-users decide to outsource any maintenance service, what criteria do they use to evaluate possible vendors? This question was explored in EASA’s 2014 Customer Research study. It was also examined in the earlier EASA industry research (2003 and 2008) allowing the opportunity to determine if attitudes and practices have changed over time. 

Are end-users repairing more electric motors today than in the past? Or fewer? What’s the trend? Certainly, this is an important question for most EASAns. This article briefly examines answers to these questions as gathered from the 2014 Customer Research study.

Editor’s Note: This article takes a closer look at some of the key findings in an EASA industry research project conducted in 2014. How do end users make repair or replace decisions for failed electric motors? This question was explored in EASA’s 2014 end-user customer research study. It was also examined in the earlier 2003 and 2008 research projects providing the opportunity to determine if attitudes and practices have changed over time.

This thought-provoking session presents the results of EASA 2014 industry research. Based on exclusive interviews with executives from global motor manufacturers, it provides key insights into the opportunities and challenges ahead for EASA members.

How well do you know what your customers really want, and why they purchase your services and products?  When challenged, I think most owners and salesmen believe they know all about their customers’ wants and needs. After all, that is what keeps us in business, right? You probably have a good idea about the desires and needs of any one customer, but what about the big picture? How well do you know what your customer base wants as a whole? Learn more about research available to EASA members.

As business owners and managers, the daily, sometimes hourly, emergencies get our focus and attention first. That's the nature of a service industry. It's so easy to keep doing what we've been doing. Thus, we don't have time to think about the kind of changes we want or need to make in our business. Change is going to happen whether we want it to or not. However, we may as well take some control of its direction. The greatest benefit I gained from the research report is several clues of what will work specifically for my company.