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Trade Relations Committee

Mediate written complaints of one member against another regarding alleged violations of EASA's Code of Business Practice in accordance with EASA's member mediation procedures.

Mr. William Gray

Chair

Control Concepts, Inc.
6635 Theall Rd
Houston, TX 77066
Business phone: 713-460-2516
Email: bgray@cci-houston.com

Mr. Brian Larry

Committee Coordinator

Larry Electric Motor Service, Ltd.
164 Sherbrooke St
Peterborough, ON K9J 2N3
Business phone: 705-743-3167
Email: brian@larryelectric.ca

Ms. Linda J. Raynes

Staff Liaison

Electrical Apparatus Service Association
1331 Baur Blvd
Saint Louis, MO 63132-1913
Business phone: 314-993-2220, Ext. 3324
Email: lraynes@easa.com

EASA Code of Business Practice

EASA strongly encourages its members to represent the electrical apparatus sales and service industry with the highest quality of business integrity, ability and service by meeting the following guidelines:

  1. A member will be financially responsible. He will be able to complete properly and make good his warranties on any job he may undertake.
  2. A member will adhere to any warranties which may be adopted by EASA. He will honor any warranties he may make to a customer. He will not assume responsibilities which he cannot realistically fulfill with respect to warranties of materials furnished or services rendered.
  3. A member will strive to adhere to all of the standards adopted by EASA. ( EASA/ANSI Standard AR100-2015: Recommended Practice for the Repair of Rotating Electrical Apparatus | EASA Limited Warranties)
  4. Members will not make secret rebates or arrange special terms to one purchaser which are not granted to all other purchasers in similar circumstances.
  5. A member will not misrepresent his business, products or his services.
  6. A member will show due consideration for other members and for their ability. He will not attempt to harm another's business through misrepresentation or any other means which would cause loss of good will or reputation.
  7. A member or his employees will not initiate direct contact with employees of another EASA member with the objective of enticing them to terminate their present employment. A member may advertise in magazines or newspapers and if an employee of another member's firm answers that ad by personal appearance at that member's place of business, this then would be permissible.
  8. A member will adequately provide for the well-being of his employees. He will carry Workmen's Compensation Insurance as required by Law, Public Liability Insurance and such other insurance as may be necessary for the proper protection of his employees and the public.
  9. A member will cooperate with fellow members to the best of his ability in sound and lawful projects or programs intended to improve the quality of the industry's service in the public interest.
  10. A member will be environmentally responsible at all times and will voluntarily attempt to comply with any and all environmental laws, rules and regulations applicable to the member's business.
  11. In order to increase competition by avoiding "monopolies" of basic data required for servicing and repairing electrical equipment, all Active members will promptly make available to other such members, on request and upon payment of a charge not to exceed the reasonable cost of retrieving and providing such information, mechanical and winding data for electric motors, generators, transformers and similar equipment, the exception being when a member firm is quoting on the same equipment.

EASA mediation procedure

When one EASA member has a disagreement with another EASA member regarding the intent or spirit of the Association's Code of Business Practice, Governing Policies and/or Bylaws, or by conduct contrary to the best interests of the Association, the member may confer with EASA's Trade Relations Committee in accordance with the following procedure:

  1. Advise the committee chairman in writing of the disagreement and request the committee's assistance in resolving it. A copy of this letter should also be sent to your regional director.
  2. The committee chairman will require the originator to complete and sign a mediation request form detailing the circumstances surrounding the disagreement.
  3. When this form is received from the originator, the committee chairman will forward a copy to the second member to inform him of the disagreement with him. At the same time he will be requested to respond on a similarly signed form, a copy of which will be forwarded to the originator.
  4. After completed and signed forms from both members have been reviewed by the committee chairman, the chairman will attempt to mediate an amicable resolution of the disagreement.