Tutorials and Troubleshooting for AC Motor Verification & Redesign
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Helpbreadcrumb separatorAC Redesign - Ver 4 Troubleshooting

Still Have Questions?

For additional help, contact

Gene Vogel
EASA Pump & Vibration Specialist
gvogel@easa.com
Phone: +1 314 993 2220

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Tutorials & Troubleshooting
• AC Motor Verification & Redesign
• Motor Rewind Database

IMPORTANT: EASA's Motor Rewind Database and AC Motor Verification & Redesign programs have been replaced by Motor Winding Workbench. Support, product bug fixes and product enhancements for AC Motor Verification & Redesign - Ver. 4, including the local motor winding database, will be phased out and eventually will no longer be supported by EASA. 

The EASA AC Motor Verification & Redesign - Ver. 4 program will remain as a legacy product and EASA members who have purchased the program can continue to use it in compliance with the original license agreement. The cloud motor winding database will be phased out, but switching to the local database will allow users to access the EASA Motor Winding Database on their computers. Members wishing to continue using Version 4 software should set their database to 'local' (Tools > Preferences > Motor Database > Local).

LEARN MORE ABOUT MOTOR WINDING WORKBENCH

Introduction to basic software operation

This video will introduce you to the basic steps of entering your first 3-phase, AC motor redesign. It will walk you through the New Motor Wizard, entering original winding and mechanical data, as well as entering desired redesign data. This tutorial will also introduce the selection grid, the message panel with an explanation of alarms, entering multiple redesigns and generating a final redesign report.

The selection grid

This video will introduced you to the "selection grid" once a successful redesign calculation has been performed. It explains the information displayed, the alarms, displaying alternating circuits, and how to sort the various redesign options presented.

How to calculate a winding from a bare core

This video explains how to use the software when winding data is questionable or when no winding data is available (a bare core).

Using the integrated Motor Winding Database

Learn how to lookup up motor winding data and import it into the AC Motor Verification & Redesign portion of the software. Winding information in the database can be used as a starting point for making your own redesigns.

Sending motor data to EASA and other advanced features

This video goes over some of the advanced features and provides instruction and guidance on using the software to submit data electronically to EASA's motor winding database.

Frequently Asked Questions (FAQs)

How do I report problems to EASA?

IMPORTANT: EASA's AC Motor Rewind Database and AC Motor Verification & Redesign programs have been replaced by Motor Winding Workbench. Support, product bug fixes and product enhancements for AC Motor Verification & Redesign - Ver. 4, including the local motor winding database, will be phased out and eventually will no longer be supported by EASA. 

If you experience problems with:

  • AC Motor Verification & Redesign
  • Motor Winding Data

please include the following information when contacting EASA for technical support.

  • Operating system of the computer.
  • Version of Java™ installed on the computer (optional).
  • Version of the AC Motor Verification & Redesign software being used. To see what version is currently installed, go to HELP > ABOUT and click on the "Installation Details” button.
  • A screen shot or the complete text of any error messages.
  • A screen shot of the problem/error.
  • A copy of the motor data being entered when the error occurs.
  • A list of steps to reproduce the error (if possible).

How do I install software updates?

IMPORTANT: EASA's AC Motor Rewind Database and AC Motor Verification & Redesign programs have been replaced by Motor Winding Workbench. Support, product bug fixes and product enhancements for AC Motor Verification & Redesign - Ver. 4, including the local motor winding database, will be phased out and eventually will no longer be supported by EASA. 

How do I install or transfer the software to a new a computer?

Details for installing or transferring the software can be found in an October 2022 article posted in EASA's Resource Library.

READ THE ARTICLE

Do I need an Internet connection to access the Motor Rewind Database?

No, you do not need an internet connection to access a static database of approximately 250,000 motors.

IMPORTANT: With the introduction of the FREE Motor Winding Workbench tool, the cloud motor winding database that was accessible through the older Motor Rewind Data and AC Motor Verification & Redesign software WILL BE PHASED OUT. Switching to the local database will allow users to access the EASA Motor Winding Database on their computers. Members wishing to continue using Version 4 software should set their database to 'local' (Tools > Preferences > Motor Database > Local).

Can the nameplate data and redesign be printed?

Versions 3 & 4 of the AC Verification and Redesign software generates a report of the original winding and nameplate data, as well as the redesigned winding data. The report command can be found in the Redesign menu (REDESIGN > REPORT) or by using the REPORT ICON. The report opens as an Adobe Reader pdf document external to the AC Verification and Redesign software and can be printed with the standard Adobe Reader print functions. Of course, any screen display can be printed with the Windows PrintScreen function. You can download Adobe Reader for free at this link: http://get.adobe.com/reader

Error message: Cannot open connection

After installing the software, an error message appears saying "Multiple problems have occurred" and "Cannot open connection". The software also will open, but with toolbar buttons disabled and the program is unresponsive. This problem results from the software not being able to locate the database. This can be caused by a number of things, such as the software being installed using the admin account, and later being run using a user's account. If you encounter this error, please contact Gene Vogel (gvogel@easa.com or +1 314 993 2220) for the procedure to correct this error.