EASA strongly encourages its members to represent the electrical apparatus sales and service industry with the highest quality of business integrity, ability and service by meeting the following guidelines. While EASA may not be able to enforce the guidelines, if a serious violation is reported, EASA may report the violation to the appropriate law enforcement agency. 

1. A member will honor its financial obligations and warranties on any job undertaken. 

2. A member will strive to adhere to all of the standards adopted by EASA (e.g., ANSI/EASA Standard AR100: Recommended Practice for the Repair of Rotating Electrical Apparatus; EASA Limited Warranties). 

3. Members will offer discounts or arrange special terms to all purchasers in similar circumstances. 

4. A member will not misrepresent its business, products or services. 

5. A member will show respect for other members and not attempt to harm another's business through misrepresentation or any other false statements which would cause loss of good will or reputation. 

6. A member will adequately provide for the well-being of its employees. The member will carry Workers’ Compensation Insurance as required by Law, Liability Insurance, and such other insurance as may be necessary for the proper protection of its employees and the public. 

7. A member will work with fellow members to the best of its ability in sound and lawful projects or programs intended to improve the quality of the industry's service in the public interest.  

8. A member will be environmentally responsible at all times and will voluntarily attempt to comply with any and all environmental laws, rules and regulations applicable to the member's business.

(Revised June 2022)

When one EASA member has a disagreement with another EASA member regarding the intent or spirit of the Association's Code of Business Practice, Governing Policies and/or Bylaws, or by conduct contrary to the best interests of the Association, the member may confer with EASA's Trade Relations Committee in accordance with the following procedure:

1. Advise the committee chairman in writing of the disagreement and request the committee's assistance in resolving it. A copy of this letter should also be sent to your regional director.
2. The committee chairman will require the originator to complete and sign a mediation request form detailing the circumstances surrounding the disagreement.
3. When this form is received from the originator, the committee chairman will forward a copy to the second member to inform him of the disagreement with him. At the same time he will be requested to respond on a similarly signed form, a copy of which will be forwarded to the originator.
4. After completed and signed forms from both members have been reviewed by the committee chairman, the chairman will attempt to mediate an amicable resolution of the disagreement.