Matthew Conville, P.E.
EASA Technical Support Specialist

Well, it is March, and our New Year’s resolutions for your service center should be moving full steam ahead. Some of the typical resolutions we hear are, “We want to be more efficient at getting work out the door,” “We want to improve our bottom line to be more profitable,” and “We really want to provide training for our people.”

These are all great resolutions, but it can be very difficult to execute them. Some of the feedback we receive is, “We use 6S in our service center, but we aren’t any faster,” “We’re organized now and using lean principles, but we aren’t more profitable than before,” and “We want to provide training for our employees, but we don’t know what to train them on to help them in their current role.”

While there is not a one-size-fits-all answer to these resolutions, we can use data in our service center to help us accomplish them. 

So, what data are we talking about? Does it require some sort of fancy computer system? The data to be collected is on nonconformities and, subsequently, the rework required to fix the non- conformance. This does not require an elaborate tracking system to be extremely effective. 

To accomplish our resolutions, we will define nonconformity and rework, discuss some examples of this in a service center, consider what ISO 9001 says about nonconformity and how it should be dealt with and how to move forward with this knowledge.

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