Michael Marks
Indian River Consulting Group
Presented at the 2022 EASA Convention
This report and presentation represents the findings from the fourth industry study conducted by Indian River Consulting Group (IRCG) on EASA member service centers. Previous studies were conducted in 2003, 2008 and 2017. Data trends between this study and the 2017 study is included where applicable.
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This study’s focus is wide ranging and explores general business practices, financial performance metrics, services, products and strategies around marketing and succession.
This study was authorized in Nov. 2021, by EASA’s Executive Committee and Board of Directors, acting upon the recommendation of the Marketing and Industry Awareness Committee.
Interviews were conducted to identify emerging trends and other subjects worth considering inclusion in the 2022 study.
Like the previous survey, an intentional decision was made at this meeting to maximize the value of the data collected in 2022 at the expense of losing some continuity from previous studies. As a result, some questions from previous studies were eliminated, some questions were re-worded and some answer choices were altered. Survey length was reduced with the goal of increasing participation.
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