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Article

Building a Future-Ready Service Center

  • October 2026
  • Number of views: 48
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Steven Carbone
Chair, Technical Education Committee
Industrial Electro Mechanics

The only constant in our industry is change. As customer expectations, supply chains, workforce demographics and technological advancements continue to impact our businesses, it’s critical that we maintain focus on what’s important; building our core capabilities and what we bring to the market as EASA members. It is difficult to predict where we will be in 10 years, but what is certain is that we must continue to invest in our people and processes to ensure we can adapt and continue to deliver exceptional value. Five things separate future-ready shops from the rest: technical execution, engineering support, operational discipline, workforce development and organizational learning.

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