The typical customer has an expectation of sending in their equipment to a service center to get it repaired correctly. Whatever the process, service centers should capture the “As Received” information accurately. This article will point out some pitfalls that can be avoided by taking the right steps during the “As Received” process.

El cliente típico espera enviar su equipo a un centro de servicio para que sea reparado de manera correcta. Sea cual sea el proceso, los centros de servicio deben registrar la información del estado "a la entrada" con total precisión. Este artículo señalará algunos errores comunes que se pueden evitar si se adoptan las medidas adecuadas durante el proceso de recepción del equipo.

Right now, electric utilities across North America are spending money like never before – and that investment is driving one of the biggest infrastructure buildouts we’ve ever seen. But here’s the thing: behind every new substation, data center and transmission line is another part of the story – the people and companies, especially within EASA, that repair, rebuild and maintain the motors, generators, transformers and associated switchgear that keep it all running. That’s the electromechanical side of the business, and it’s about to get a lot busier.

Artificial intelligence has quickly become one of the most talked-about technologies across every industry, including the electromechanical world. Depending on who you listen to, AI is either going to replace engineers and technicians, or it is just another overhyped tech trend. As is often the case, the reality sits somewhere in the middle. 

Artificial intelligence is one of the most talked about technologies in industry right now, but how much of it is actually being used inside EASA member companies? To better understand this, the Emerging Technologies Committee recently surveyed the membership about AI adoption in service centers.

The repair/replace conversation should be built on facts, not feelings. Customers respect recommendations that are based on clear, technical, logical and economic reasoning.  A simple framework helps keep the discussion professional instead of emotional. 

When equipment fails and customers wait, knowing exactly how to test each temperature-sensing device becomes critical. Don't let temperature accessories be your diagnostic blind spot.

The purpose of this article is to provide some tips for working with unequal-turn (odd-turn), two-layer lap windings, with emphasis on how to sequence the coils within the group for optimum slot fill.

El propósito de este artículo es brindar consejos para trabajar con bobinados imbricados de dos capas con vueltas desiguales (impares), con énfasis en cómo secuenciar las bobinas dentro del grupo para obtener un llenado óptimo de las ranuras

For decades, digital visibility meant mastering search engine optimization. But it no longer tells the whole story. AI-driven search systems operate by new logic.