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Caesars Forum and Harrah's Las Vegas

Upcoming Seminars & Webinars


How to Solve a Customer’s Problem

Event date: 8/16/2023 12:00 PM - 12:45 PM Central

Sponsored by ICC International

   Member: FREE
   Non-member: $99 per site


ICC International sponsor logoPresented by Chuck Yung
EASA Senior Technical Support Specialist

This webinar is intended to guide the attendee in determining what questions to ask a customer when trying to determine cause of failure. Whether mechanical or electrical in nature, there is a logical process to successfully solving a problem.   

  • When there are multiple failed components, which failed first? 
  • How to sort through information to identify what is relevant 
  • Tips on how to communicate with customer to avoid adversarial relationship 
  • How to recognize resources that can help diagnose a failure 
  • Understanding the role of application in some equipment failures 

This webinar is intended for service center and field service technicians, sales personnel, and shop supervisors.

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Seminar Cancellation Policy

Refunds for seminar cancellations will be made only if requested from EASA Headquarters no later than 60 days after the close of the seminar. Charges for seminar cancellations will be made on the following basis:

Notice before seminar Service charge
Greater than 3 weeks No charge
1 to 3 weeks 30%
Less than 1 week 50%

As mentioned above, EASA reserves the right to cancel seminars for which enrollment is insufficient. Consequently, EASA advises against making non-cancelable airline reservations unless and until you are notified that the seminar will definitely be held.

If insufficient enrollment makes it necessary to cancel a program, EASA will notify registrants at least 14 days in advance.

If you have not received confirmation of your registration from EASA Headquarters, be sure to call EASA before traveling to the seminar site.

EASA reserves the right to provide a substitute instructor if the scheduled presenter is not available due to unforeseen circumstances. Note: Some instructors are independent contractors and not employees of EASA. The accuracy of the advice and representations rendered by these instructors cannot be confirmed nor necessarily endorsed by EASA.