This PDF provides a practical framework to help service centers define roles, set clear expectations, and support employee development across the organization.
Finding, training, and retaining skilled employees is one of the biggest challenges facing today's electromechanical service centers.
Job Descriptions for EASA Service Centers provides a practical framework to help service centers define roles, set clear expectations, and support employee development across the organization.
This comprehensive resource includes customizable job descriptions for more than 25 key positions, from service center managers, motor rewind technicians, mechanics, machinists, and field service personnel to sales, customer service, accounting, IT, and administrative staff. Each description outlines responsibilities, qualifications, special skills, physical requirements, and reporting structures, helping companies streamline hiring, improve performance management, and establish career paths for employees.
Why Download This Resource?
- Define responsibilities and accountability across your organization.
- Improve recruiting with clear, professional job descriptions.
- Support onboarding, training, and performance reviews.
- Strengthen workforce planning and succession strategies.
- Align employee expectations with operational and quality objectives.
- Customize proven templates to fit your company's unique structure.
Whether you're building a new team, updating outdated job descriptions, or creating a more structured workforce development program, this guide gives you the tools to recruit effectively, manage confidently, and grow a high-performing service organization.
Occupations in the Booklet
- Service Center Personnel
- Service Center Manager
- Rewind Department Supervisor
- Motor Rewind Technician
- Mechanical Department Supervisor
- Motor Mechanic
- Servo Motor Technician
- Machine Department Supervisor
- Machinist
- Field Service Manager
- Field Service Technician
- Industrial Electronics Supervisor
- Industrial Electronics Technician
- Electromechanical Hydraulics Technician
- Quality Assurance/Control Manager
- Office/Sales Personnel
- Sales Manager
- Inside Sales Representative
- Outside Sales Representative
- Truck Driver
- Receptionist
- Estimator/Customer Service Center Manager
- Accounting Supervisor/Full-Charge Bookkeeper
- General Accounting Clerk/General Bookkeeper
- Cost Accounting Clerk
- Purchasing Agent
- Information Technology (IT) Manager
- Systems Operator/Data Entry Clerk
Note: This publication was compiled and reviewed by EASA's Management Services Committee. Its purpose is to provide a starting point for EASA members who wish to write or revise job descriptions for their companies.
The job titles and duties described here are not intended to be exhaustive, nor will all of them apply for every member firm. In many service centers, for instance, a single employee may handle duties that are listed here under separate job titles. Depending on the needs of individual service centers and the capabilities of their personnel, some EASA service centers also will find it more convenient or more efficient to divide job responsibilities differently than indicated here. |
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