Chuck Yung
EASA Senior Technical Support Specialist
This webinar guides the viewer through what questions to ask a customer when trying to determine cause of failure. Whether mechanical or electrical in nature, there is a logical process to successfully solving a problem.
- When there are multiple failed components, which failed first?
- How to sort through information to identify what is relevant
- Tips on how to communicate with customer to avoid adversarial relationship
- How to recognize resources that can help diagnose a failure
- Understanding the role of application in some equipment failures
This presentation is intended for service center and field service technicians, sales personnel, and shop supervisors.
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