Chuck Yung
EASA Senior Technical Support Specialist

This webinar guides the viewer through what questions to ask a customer when trying to determine cause of failure. Whether mechanical or electrical in nature, there is a logical process to successfully solving a problem.   

• When there are multiple failed components, which failed first? 
• How to sort through information to identify what is relevant 
• Tips on how to communicate with customer to avoid adversarial relationship 
• How to recognize resources that can help diagnose a failure 
• Understanding the role of application in some equipment failures 

This presentation is intended for service center and field service technicians, sales personnel, and shop supervisors.

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Categories: Miscellaneous, Troubleshooting & failure analysis, Training, Webinar recordings

Tags: Root cause failure analysis

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