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On-site service tips can make job easier

  • June 2007
  • Number of views: 1835
  • Article rating: No rating

Tom Bishop, P.E. 
EASA Technical Support Specialist

Performing work at a customer site is often more challenging than service center work. The main reasons are that the personnel and material resources are limited to the person(s) sent to the site and the equipment they have brought with them. 

To put it another way, the on-site technician can't simply call another technician over from another part of the service center to assist (the service center may be a great distance away), and the service center stockroom is likewise not available. Plus there is the added pressure of having someone (or several people) looking over your shoulder. 

The following is a series of tips to help you when performing on-site ser­vices. While these will not completely overcome the challenge of working remotely, applying several of them may reduce some of the challenge in on-site service work. 

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