J. Peerbolte & Associates
Editor’s Note: Following are some of the key findings in two industry research projects EASA conducted in conjunction with CFE Media and presented at the 2014 and 2015 EASA Conventions. Additional findings on other subjects will be published in future articles.
A major strategic initiative for EASA was the development of an independent accreditation program for electric motor repair service centers. The most recent industry research projects afforded the opportunity to solicit the views of end-user customers and electric motors manufacturers about this initiative.
Let’s begin with end-users (customers). The research with this group was conducted in early 2014, prior to the official launch of the accreditation program. Hence, our research questions simply dealt with the general concept of such a program, as opposed to specific details of EASA’s.
We found strong support for accreditation of motor repair service providers, with just over half of end-user respondents in favor.
Perhaps the more significant findings resulted from the follow-up questions presented to those who favored accreditation. As noted above, more than 90% suggested it would improve the quality of motor repairs. A similar percentage suggested they would add accreditation as a requirement to their motor repair specification, with nearly two-thirds showing a willingness to replace their existing motor repair service provider if they do not achieve accreditation. Finally, over half suggested they would also be willing to pay an added cost (on average, 10% more) for a repair from an accredited service provider.
Turning next to the motor manufacturer’s views, again there was strong support. This research conducted in the 2015 research project asked questions of senior executives from nine different companies. While most were not familiar with many details of EASA’s program, they expressed the ideas presented above.