How to schedule

To schedule private education for your group, contact:

Dale Shuter, CMP
Meetings & Expositions Manager
+1 314 993 2220, ext. 3335
dshuter@easa.com

1 hour of training

$300 for EASA Chapters/Regions
$400 for member companies
$800 for non-members

How a webinar works

All EASA private webinars are live events in which the audio and video are streamed to your computer over the Internet. Prior to the program, you will receive a web link to join the meeting.

The presentation portion of the webinar will last about 45 minutes, followed by about 15 minutes of questions and answers.

Requirements

Internet connection
Computer with audio input (microphone) and audio output (speakers) appropriate for your size group
TV or projector/screen

Zoom logo

The Zoom webinar service EASA uses will ask to install a small plugin. Your computer must be configured to allow this in order to have full functionality. Please check with your IT department or company's security policy prior to scheduling a private webinar.

Private Webinars

EASA's private webinars are an inexpensive way to bring an EASA engineer into your service center, place of business or group meeting without incurring travel expenses or lost production time.

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Convention presentation

Industry Research: Deeper into the Data - What Else We Learned

June 2018
Number of views: 6446
Article rating:

Recording duration: 85 minutes

Michael Marks, Indian River Consulting Group
Jerry Peerbolte, J. Peerbolte & Associates
Presented at the 2018 EASA Convention — Milwaukee, WI

Over the past 15 years, EASA has conducted periodic research that has focused on many of the stakeholders and participants in the electromechanical repair, service and sales industry.

In early 2017, Indian River Consulting Group once again conducted research surveys of EASA repair firms. The results of those surveys show you the perspectives of fellow EASA members on a range of important subjects as well as the latest trends as well as perspectives from other industrial and distribution sectors. This research can help you to benchmark your company's results and strategies.

The findings revealed from EASA's latest industry research were among the highlights of the 2017 convention. Change continues for EASA members and Michael Marks, of Indian River Consulting Group, and Jerry Peerbolte, of J. Peerbolte & Associates, return to dive deeper into what the data has told us. See what else has been learned about EASA businesses, markets and customers. Reviewing the foundational research after another year of change leads to some interesting questions. Gain insights from the data and strategies to leverage it.

What makes profitable service centers different?
How does adding to your service portfolio impact your business?
What is the optimal mix of product sales vs. service?
How are findings different for large vs. small shops?
Do recruiting practices make a difference?
What is the value of alliances with other businesses?
How are those who take the digitization of the market most seriously different?
Is getting closer to your best customers worth it?
So educated customers translate to a better bottom line?

Available Downloads

EASA_IndustryResearch_MarksPeerbolte_0618_handout(.pdf, 4.3 MB) - 289 download(s)
2017_EASA_Service_Center_Practices_Report_0617(.pdf, 413.5 KB) - 248 download(s)

Related Reference and Training Materials

Categories: Emerging technologies/IIoT, Remote monitoring, EASA Industry Research

Tags: Industry research Convention presentations

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