Department Oversight & Coordination
The Service Center Manager is responsible for overseeing, coordinating, and prioritizing all service work across multiple departments, including rewind, mechanical, machine, shipping/receiving and field service. This includes ensuring that all jobs—from urgent “rush” repairs to routine maintenance—are scheduled efficiently and completed within quoted timelines and budgets. The manager monitors time-and-material costs, reviews job estimates and tracks paperwork for accuracy and completeness.
Technical Support & Customer Relations
This role provides technical support to both customers and internal teams, confirming engineering modifications, addressing service satisfaction and promoting a strong company image. The manager works closely with department supervisors to facilitate on-the-job training and uphold EASA quality criteria.
Safety, Compliance & Staff Management
The Service Center Manager ensures compliance with company policies and safety standards. Responsibilities include approving requisitions for equipment and supplies, coordinating interdepartmental work and assisting in hiring, performance reviews and disciplinary actions.
Physical & Operational Presence
Physical aspects of the role may involve lifting and moving equipment and maintaining a presence on the shop floor to observe safety practices and workflow.
Professional Development & Communication
The manager is expected to stay current with industry developments by attending seminars and technical training. Daily communication with the owner or general manager is essential to address operational issues, customer concerns and employee performance.
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Job Summary
Oversee, coordinate and prioritize all service work performed in service center departments, including rewind, mechanical, machine, shipping/receiving, and mechanical field service.
Qualifications
Preferred minimum level of education/experience: high school diploma, plus five years of on-the-job training in electric motor repair. Additionally, eight to ten years of experience in supervising mechanical work is desirable.
Special Skills
Ability to supervise others through strong communication skills.
Ability to promote strong company image and deal effectively with customers.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Frequently lift and/or move up to 50 pounds; talk and hear.
- Regularly lift and/or move up to 25 pounds; stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally lift and/or move more than 100 pounds; climb or balance and stoop, kneel, crouch, or crawl.
- Clearly see 20+ feet with or without corrective lenses. Have ability for close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Work Performed
Provide support to customers when necessary.
Assist and advise all service center supervisors, as needed, in repair and/or replacement work. Produce technical drawings and/or illustrations as necessary.
Oversee the priority scheduling of all service work, including "rush" jobs, ASAP work, and routine repair jobs. Coordinate all inter-departmental work toward job completion within quotes.
Monitor ongoing time-and-material costs for each job with department supervisors.
Direct service center supervisors in providing on-the-job training for all service center employees.
Provide technical support for customers when necessary, including but not limited to: confirming technical or engineering modifications; ensuring service satisfaction; and promoting strong company image.
Approve all requisitions for needed service center equipment and review them with owner/general manager.
Review and track all job estimate paperwork.
Comply with all company memos and distribute applicable information to department supervisors and/or service center personnel.
Assist service center supervisors in understanding and administering company rules and regulations.
Observe all safety procedures and use proper protective gear (especially eye and ear protection).
Direct all service center supervisors and personnel in proper safety procedures related to their duties.
Supervise daily duties of utility personnel, directing the overall maintenance and upkeep of all service center departments.
Confer daily with owner/general manager regarding service center operation, job scheduling, repair problems, customer concerns, employee performance, and other matters as deemed appropriate.
Attend seminars, expositions and various schools to stay current on technical information relative to the electromechanical service industry.
Confer with all service center supervisors concerning employee performance reviews.
Carry out disciplinary actions in accordance with company policy.
Coordinate with personnel manager and/or owner/general manager relative to interviewing and hiring applicants and terminating employees for all service center departments.
Coordinate the repair and maintenance of all service center equipment with department supervisors.
Perform other skilled or non-skilled duties as directed by supervisor.
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Supervision & Technical Oversight
The Rewind Department Supervisor is responsible for supervising all work performed by motor rewind technicians and helpers. This includes overseeing the rewinding of various types of electromechanical equipment, such as single-phase, three-phase and DC motors, as well as wound rotors and transformers. The supervisor ensures that all repair work meets EASA AR100 standards and company quality-control criteria.
Departmental Scheduling & Workflow
Key duties involve scheduling and prioritizing departmental work to ensure efficient operations. The supervisor produces technical drawings or illustrations to assist staff and coordinates with other supervisors and office personnel to maintain a smooth workflow.
Materials & Equipment Management
Responsibilities include requisitioning supplies, equipment and tools for the department. The supervisor meets with manufacturers’ representatives regarding materials and tests new products for suitability and serviceability.
Administrative & Quality Control Tasks
The supervisor completes repair quotes, checks repair data and ensures all paperwork is accurate and timely. They are also responsible for maintaining proper records and documentation for each job.
Training, Safety & Staff Development
Providing on-the-job training, conducting employee performance reviews and enforcing safety procedures—including the use of proper protective gear—are essential aspects of this role. The supervisor fosters teamwork and upholds a professional company image.
Additional Duties
The Rewind Department Supervisor may perform outside field service or estimating work as needed, demonstrating flexibility and technical expertise in motor rewinding.
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Job Summary
Supervise all work performed by motor rewind technicians and helpers.
Rewind various kinds of electromechanical equipment.
Qualifications
Preferred minimum level of education/experience: high school diploma, plus five years of experience in electric motor rewinding (single-phase, three-phase and DC) and one year of supervisory experience.
Special Skills
Ability to foster good employee/supervisor relations and build team effort.
Ability to promote strong company image with customers and vendors.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Frequently lift and/or move up to 50 pounds; talk and hear.
- Regularly lift and/or move up to 25 pounds; stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally lift and/or move more than 100 pounds; climb or balance and stoop, kneel, crouch, or crawl.
- Clearly see 20+ feet with or without corrective lenses. Have ability for close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Work Performed
Perform the same rewinding work as motor rewind technicians and helpers.
Produce special drawings/illustrations to assist technicians and helpers in the department.
Requisition supplies for Rewind Department.
Meet with manufacturers' representatives concerning department materials and equipment.
Test manufacturers' materials for suitability and serviceability.
Requisition equipment and tools for Rewind Department through service center manager or owner/general manager.
Complete all repair quotes for repair times.
Check all repair data gathered by technicians and helpers.
Schedule and prioritize all work to be performed by Rewind Department, including starting times for personnel.
Comply with all company memos and distribute appropriate information to department personnel.
Help supervised employees understand and observe company rules and regulations, including proper safety procedures.
Observe all safety procedures and use proper protective gear (especially eye and ear protection).
Direct department personnel and other service center personnel in proper safety procedures.
Confer with other service center supervisors and office personnel to coordinate smooth work flow.
Conduct employee performance reviews for department personnel.
Carry out disciplinary actions in accordance with company policy.
Confer with owner/general manager on matters as deemed necessary.
Direct technicians and helpers in proper maintenance of Rewind Department.
Make sure that the proper tools and necessary equipment are available and in good condition to perform the required work efficiently.
Assure that all completed work meets EASA AR100 and other quality-control criteria required by the company.
Perform other skilled or non-skilled duties as directed by service center manager or owner/general manager.
Perform outside field service repair or estimating work as assigned by owner/general manager.
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Core Responsibilities
A Motor Rewind Technician specializes in the restoration and maintenance of electric motors and related electromechanical equipment. The primary responsibility is to rewind various types of equipment, including single-phase, three-phase and DC motors, as well as armatures, wound rotors and transformers.
Documentation & Quality Standards
Technicians are responsible for documenting all relevant data about a unit’s electromagnetic characteristics, operating conditions and any existing damage. Proper insulating techniques must be observed throughout the rewinding process, and all work must meet established quality standards, such as EASA AR100.
Testing & Equipment Operation
After rewinding, technicians test the equipment using specialized repair and testing equipment—such as winding machines, test panels, surge testers and core-loss testers—to verify performance and reliability.
Physical Demands & Safety
The role is physically demanding, requiring frequent lifting and moving of heavy components, standing for extended periods and using a variety of hand and power tools. Safety is paramount, with strict adherence to the use of protective gear, especially for eye and ear protection.
Skills & Training Requirements
A Motor Rewind Technician must have basic mechanical aptitude and the ability to understand and follow operational and safety procedures. The position typically requires a high school diploma and completion of a five-year, hands-on apprenticeship, offering opportunities for on-the-job learning and advancement within the service center.
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Job Summary
Rewind various kinds of electro-mechanical equipment.
Qualifications
Preferred minimum level of education: high school diploma.
Special Skills
Basic mechanical aptitude.
Ability to understand, perform and retain various skill-related training and operational and safety procedures demonstrated by supervisor.
Must complete a five-year, hands-on apprenticeship.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Frequently lift and/or move up to 50 pounds; talk and hear.
- Regularly lift and/or move up to 25 pounds; stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally lift and/or move more than 100 pounds; climb or balance and stoop, kneel, crouch, or crawl.
- Clearly see 20+ feet with or without corrective lenses. Have ability for close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Work Performed
Inspect various kinds of electromechanical equipment for damage and evidence of electrical malfunctions.
Test condition of windings according to EASA AR100.
Illustrate and/or document all relevant data specific to unit's electro-magnetic characteristics, operating conditions, existing damage, or intended serviceability.
Dismantle and/or strip damaged or unserviceable electromechanical equipment.
Prepare all reusable parts for rewinding and inspect renewed parts for hidden, structural damage or unusual conditions.
Rewind various kinds of electromechanical equipment, including but not limited to: single-phase, three-phase, DC fields, armatures, wound rotors and transformers. Observe proper insulating techniques and/or requirements during rewinding.
Test rewound electromechanical equipment according to EASA AR100 and document test results.
Complete required paperwork for each job accurately and on a timely basis.
Operate specialized repair and testing equipment, including but not limited to: winding machines, test panels, surge testers, core-loss testers, cut-off saws, burnout ovens, grinders, cranes, forklift trucks, brazing units, dip tanks, VPI systems, and various handheld power and non-power tools.
Observe all safety procedures and use proper protective gear (especially eye and ear protection).
Keep work area neat and clean as directed by supervisor.
Perform other skilled or non-skilled duties as directed by supervisor.
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Supervision & Leadership
The Mechanical Department Supervisor is responsible for overseeing all work performed by motor and pump mechanics in an EASA service center. This includes scheduling and prioritizing departmental tasks, assigning starting times and ensuring efficient workflow. The supervisor provides direct or on-the-job training for mechanics, conducts employee performance reviews and enforces company policies and safety procedures.
Technical & Quality Responsibilities
This role involves repairing various types of electromechanical equipment and ensuring all completed work meets EASA AR100 and company quality-control standards. The supervisor checks repair data, approves parts requisitions and completes repair quotes for labor times. They are also responsible for making sure the proper tools and equipment are available and in good working condition.
Coordination & Communication
The Mechanical Department Supervisor works closely with other service center supervisors and office personnel to coordinate workflow and maintain smooth operations. They distribute company memos and relevant information to department staff and confer with management on operational issues.
Safety & Maintenance
A key part of the job is to observe and enforce all safety procedures, including the use of protective gear, and to direct staff in proper maintenance of the mechanical department.
Additional Duties
The supervisor may perform skilled or non-skilled duties as directed by the service center manager and is expected to foster a strong team environment and promote a positive company image.
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Job Summary
Supervise all work performed by motor and pump mechanics.
Repair various kinds of electromechanical equipment.
Qualifications
Preferred minimum level of education/experience: high school diploma, plus five years of experience in repairing electromechanical equipment and one year of supervisory experience.
Special Skills
Ability to foster good employee/supervisor relations and build team effort.
Ability to promote strong
company image with customers and vendors.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Frequently lift and/or move up to 50 pounds; talk and hear.
- Regularly lift and/or move up to 25 pounds; stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally lift and/or move more than 100 pounds; climb or balance and stoop, kneel, crouch, or crawl.
- Clearly see 20+ feet with or without corrective lenses. Have ability for close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Work Performed
Perform the same repair work as motor mechanics.
Direct or provide on-the-job training for motor mechanics.
Requisition supplies for Mechanical Department.
Approve parts requisitions made by motor mechanics.
Complete repair quotes for repair times.
Check repair data gathered by motor mechanics.
Schedule and prioritize work to be performed by Mechanical Department, including starting times for personnel.
Comply with all company memos and distribute appropriate information to department personnel.
Observe all safety procedures and use proper protective gear (especially eye and ear protection).
Direct department personnel and other service center personnel in proper safety procedures.
Confer with other service center supervisors and office personnel to coordinate smooth work flow.
Make sure that the proper tools and necessary equipment are available and in good condition to perform the required work efficiently.
Assure that all completed work meets EASA AR100 and other quality-control criteria required by the company.
Direct motor mechanics in proper maintenance of mechanical shop.
Conduct employee performance reviews for department personnel.
Carry out disciplinary actions in accordance with company policy.
Perform other skilled or non-skilled duties as directed by service center manager or owner/general manager.
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Repair Scope & Initial Assessment
An Electric Motor Mechanic is responsible for repairing a wide range of electromechanical equipment, including electric motors, pumps and related assemblies. The process begins by reading job cards to determine job status, work authorizations and the nature of reported problems.
Troubleshooting & Disassembly
The mechanic tests equipment to troubleshoot known or suspected issues using AC or DC methods. Equipment is then disassembled, with careful attention to parts identification, configuration and condition.
Cleaning, Parts Replacement & Reassembly
Assemblies are cleaned using parts washers, steamers, or other appropriate methods. The mechanic measures and requisitions proper replacement parts, then replaces or repairs worn or defective components such as bearings, brushes, gears, seals and switches. After reassembly, the equipment is retested to ensure proper output and operation.
Documentation & Equipment Operation
Electric Motor Mechanics are responsible for completing required paperwork accurately and on time. They operate specialized repair and testing equipment as part of their daily tasks.
Physical Demands & Safety
The job requires frequent lifting, use of hand and power tools, and strict adherence to safety procedures, including the use of proper protective gear.
Ideal Candidate Profile
This role is suited for individuals with mechanical aptitude, attention to detail and a desire to work in a hands-on, team-oriented environment.
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Job Summary
Repair various kinds of electromechanical equipment.
Qualifications
Preferred minimum level of education: high school diploma, plus the successful completion of a hands-on apprenticeship.
Special Skills
Basic mechanical aptitude.
Ability to understand, perform and retain various skill-related training and operational and safety procedures demonstrated by supervisor.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Frequently lift and/or move up to 50 pounds; talk and hear.
- Regularly lift and/or move up to 25 pounds; stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally lift and/or move more than 100 pounds; climb or balance and stoop, kneel, crouch, or crawl.
- Clearly see 20+ feet with or without corrective lenses. Have ability for close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Work Performed
Read job cards to determine: job status, work authorizations/limitations, estimate, description of problems, and/or expected serviceability.
Test electromechanical equipment to troubleshoot known or suspected problems using various methods (AC or DC).
Disassemble electromechanical equipment noting parts identification, configuration and condition.
Clean electromechanical equipment assemblies as needed using various methods and steps, including but not limited to: parts washers, steamers, caustic tanks, glass beaders, etc.
Measure for or note proper replacement parts. Correctly requisition needed items from service center office, as approved by supervisor.
Replace or repair worn or defective mechanical or electromechanical assemblies, including but not limited to: bearings, brushes, brush holders, motor leads, gears, seals, impellers, mechanical switches, brakes, clutches, clutch rotors, tachs, fans, end shields, etc.
Retest reassembled electromechanical equipment for proper output and operation.
Complete required paperwork for each job accurately and on a timely basis.
Operate specialized repair and testing equipment and other equipment as needed.
Observe all safety procedures and use proper protective gear (especially eye and ear protection).
Lift, tighten, adjust and/or secure heavy objects in order to perform work duties.
Keep work area neat and clean as directed by supervisor.
Assist other mechanics or other service center personnel in skilled or non-skilled duties as directed by supervisor or service center manager.
Perform other skilled or non-skilled duties as directed by supervisor.
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Supervision & Leadership
A Machine Department Supervisor oversees all work performed by machinists in an electromechanical service center. This role involves supervising daily operations, ensuring that machinists have the proper tools and equipment and maintaining a safe and efficient work environment. The supervisor is responsible for scheduling and prioritizing departmental work and coordinating with other service center supervisors and office personnel to ensure smooth workflow.
Technical Responsibilities
The supervisor performs machine and tool work on various mechanical assemblies, including milling, drilling, boring and lathe operations. They may also be involved in balancing mechanical assemblies, performing welding and metalizing techniques, and setting up precision grinding operations. Producing technical drawings and illustrations to assist machinists is often part of the job.
Quality Control & Safety
Ensuring that all completed work meets EASA AR100 and company quality-control standards is a key responsibility. The supervisor directs machinists in proper maintenance of the machine department and enforces all safety procedures, including the use of protective gear.
Staff Development & Communication
The Machine Department Supervisor conducts employee performance reviews, provides on-the-job training and fosters teamwork. Strong communication skills are essential for promoting a positive company image with customers and vendors.
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Job Summary
Supervise all work performed by machinists.
Perform machine and tool work on various mechanical assemblies.
Qualifications
Preferred minimum level of education/experience: high school diploma, plus five years of experience in all phases of machine work and one year of supervisory experience.
Special Skills
Ability to foster good employee/supervisor relations and build team effort.
Ability to promote strong company image with customers and vendors.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Frequently lift and/or move up to 50 pounds; talk and hear.
- Regularly lift and/or move up to 25 pounds; stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally lift and/or move more than 100 pounds; climb or balance and stoop, kneel, crouch, or crawl.
- Clearly see 20+ feet with or without corrective lenses. Have ability for close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Work Performed
Perform the same machine work as machinists.
Produce special drawings and illustrations to assist machinists in department.
Direct or provide all on-the-job training for machinists in department.
Requisition all supplies for Machine Department.
Meet with manufacturers' representatives regarding department materials and equipment.
Test manufacturers' materials for suitability and serviceability.
Requisition all equipment and tools for Machine Department through service center manager and/or owner/general manager.
Complete all repair quotes for repair times.
Check all repair data gathered by technicians and helpers.
Schedule and prioritize all work to be performed by Machine Department, including starting times for personnel.
Comply with all company memos and distribute appropriate information to department personnel.
Observe all safety procedures and use proper protective gear (especially eye and ear protection).
Direct department personnel and other service center personnel in proper safety procedures.
Conduct employee performance reviews for department personnel.
Carry out disciplinary actions in accordance with company policy.
Confer with other service center supervisors and office personnel to coordinate smooth work flow.
Make sure that the proper tools and necessary equipment are available and in good condition to perform the required work efficiently.
Assure that all completed work meets EASA AR100 and other quality-control criteria required by the company.
Direct machinists in proper maintenance of Machine Department.
Perform other skilled or non-skilled duties as directed by service center manager.
Perform outside field service repair or estimating work.
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Machine Operation & Daily Tasks
Machinists operate a variety of machine tools to manufacture and repair mechanical assemblies. Daily responsibilities include performing milling operations such as drilling, tapping, boring and conventional milling, as well as lathe work using both horizontal and vertical mills and boring mills.
Specialized Techniques & Equipment
Machinists are responsible for balancing mechanical assemblies with dynamic balancing equipment. They may also perform metalizing (metal spraying) and various welding operations, including MIG, TIG, torch and stick welding. Additional specialized tasks can include tool-post grinding, broaching and babbitt bearing work.
Precision Measurement & Tool Use
Accurate measurement is critical; machinists use precise measuring devices and techniques to ensure proper sizing and fit of components. The role also involves using hand-held and stationary power tools such as band saws, belt sanders and grinders.
Physical Demands & Safety
The position requires frequent lifting and moving of heavy objects, standing for extended periods and maintaining good vision and manual dexterity. Strict adherence to safety procedures and the use of protective gear are essential, along with keeping the work area clean.
Teamwork & Career Development
Machinists may assist other machinists or departments as needed, contributing to a team-oriented environment. This role is ideal for individuals with mechanical aptitude, a willingness to learn and an interest in hands-on technical work. The position offers exposure to a wide range of repair techniques and materials, making it a dynamic and rewarding career path in the electromechanical repair industry.
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Job Summary
Operate various machine tools to manufacture and repair mechanical assemblies.
Qualifications
Preferred minimum level of education/experience: high school diploma, plus some high school, trade school, vocational/technical school, military, or on-the-job machine shop training.
Special Skills
Basic mechanical aptitude.
Ability to understand, perform and retain various skill-related training and operational and safety procedures demonstrated by supervisor.
Must complete a five-year, hands-on apprenticeship.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Frequently lift and/or move up to 50 pounds; talk and hear.
- Regularly lift and/or move up to 25 pounds; stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally lift and/or move more than 100 pounds; climb or balance and stoop, kneel, crouch, or crawl.
- Clearly see 20+ feet with or without corrective lenses. Have ability for close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Work Performed
Record all data necessary to produce expected service and/or design results, including sizings and illustrations.
Use measuring devices and techniques correctly to assure proper sizings.
Perform milling operations such as drilling, tapping, boring, and conventional milling and lathe work, using various engine lathes (e.g., horizontal and vertical mills and horizontal boring mills).
Balance mechanical assemblies using dynamic balancing equipment.
Perform various metalizing (metal spraying) techniques as needed.
Understand materials and applications as required.
Perform various welding operations, including setup and use of MIG, TIG, torch and stick welders.
Set up and perform tool-post grinding operations (e.g., precision surface facing), broaching procedures, and babbitt bearing work.
Use various hand-held and stationary power and non-power tools, including but not limited to: band saws, belt sanders, hand grinders, files, etc.
Lift, tighten, adjust and/or secure heavy objects in order to perform work and/or to observe safety precautions.
Observe all safety procedures and use proper protective gear (especially eye and ear protection).
Keep work area neat and clean as directed by supervisor.
Assist other machinists in department with skilled or non-skilled duties as directed by supervisor or service center manager.
Assist other service center departments with skilled or non-skilled duties as directed by supervisor and service center manager.
Perform other skilled or non-skilled duties as directed by supervisor.
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Leadership & Management
In this role, you provide strong leadership to field service technicians by supervising their work, fostering professional development, and conducting regular evaluations. You ensure that every team operates safely adhering to both company and customer standards. When technical challenges arise onsite, you step in to resolve issues and offer expert guidance.
Planning, Scheduling & Coordination
Effective planning and coordination are central to this position. You manage the scheduling and assignment of field service work, aligning technician skills with project requirements. By working closely with customers, you clarify scopes of work, set expectations, and confirm timelines. Your responsibilities also include anticipating logistical needs—such as equipment removal, installation, rigging, and safety protocols—and ensuring that all tools, documentation, and PPE are ready before dispatch, minimizing delays and maximizing efficiency.
Estimating, Quoting & Job Preparation
You take ownership of the financial and logistical aspects of field service projects by preparing accurate quotations, estimates, and labor projections. Each incoming request is carefully reviewed to determine the right mix of personnel, equipment, and resources. Beyond pricing, you assist in developing detailed scopes of work and methods of procedure, ensuring clarity and compliance. Approving time, materials, and change orders is also part of your role, helping maintain control over project costs and timelines.
Customer Relations & Communication
As the primary point of contact for customers, you ensure seamless communication throughout the service process—from initial planning to job completion. Whether providing progress updates or conducting site visits for quoting and issue resolution, you consistently work to maintain customer satisfaction and deliver a positive service experience.
Quality Control (QC)
Quality assurance is a critical component of your responsibilities. You monitor job execution to confirm compliance with ANSI/EASA AR100 standards and internal quality benchmarks. Reviewing reports, test results, and documentation for accuracy ensures that every project meets expectations. Collaboration with the shop team is essential for jobs involving incoming or outgoing equipment, ensuring smooth transitions and consistent quality.
Safety Requirements
Safety is a top priority in this role. You enforce the use of proper PPE and ensure adherence to all customer-specific safety protocols. By promoting Stop Work Authority, you empower technicians to halt operations when conditions are unsafe. You also oversee Lockout/Tagout procedures for energized equipment and conduct thorough safety reviews, JSAs, and incident evaluations. When issues arise, you implement corrective actions promptly to maintain a culture of safety and compliance.
Staff Development
Staff development emphasizes technical growth and knowledge sharing across the team. You actively participate in and deliver training on alignment, balancing, maintenance, safety, and documentation best practices, ensuring technicians are equipped for success. Clear communication—through updates, debriefs, and customer briefings—keeps everyone informed, while prompt escalation of issues ensures challenges are addressed quickly and effectively.
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Job Summary
The Field Service Manager is responsible for leading and managing all field service operations, including planning, scheduling, customer coordination, estimating, technician allocation, and field project oversight.
Qualifications
High school diploma required; associate or bachelor’s degree in technical, engineering, or management field preferred.
5+ years of experience in electric motor repair, electromechanical field service, or industrial maintenance.
2+ years of leadership, management, or supervisory experience strongly preferred.
Experience planning, estimating, scheduling, and leading industrial service work.
Special Skills
Strong leadership and team management abilities.
Excellent planning, scheduling, and organizational skills.
Strong electromechanical knowledge of motors, pumps, gearboxes, drives, and controls.
Ability to read wiring diagrams, mechanical drawings, and technical documentation.
Strong written and verbal communication skills.
Customer-focused with strong relationship-building abilities.
Proficiency in job estimating, quoting, and cost control.
Valid driver's license and ability to visit customer sites as needed.
Physical Abilities
While primarily an office and supervisory role, occasional site visits may require the ability to lift up to 50 lbs, navigate industrial environments, and comply with PPE requirements.
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Work Performed
Installation & Commissioning: Install, set up, and commission rotating equipment and auxiliaries (motors, couplings, seals, bearings, gearboxes, lubrication systems, VFDs). Verify proper operation and performance against OEM specifications.
Inspection & Diagnostics: Perform onsite inspections, vibration analysis, thermography, oil analysis sampling, and general condition monitoring to diagnose mechanical/electrical issues.
Repairs & Overhauls: Disassemble, recondition, and reassemble equipment (including seal/bearing replacements, shaft work, impeller balancing, coupling and belt alignment, gear mesh checks).
Precision Alignment: Execute laser and dial-indicator alignment for equipment and motor sets; verify soft-foot and base condition; perform balance and run-out checks.
Preventive & Predictive Maintenance: Develop and perform PM/ PdM tasks, maintain accurate service records, and recommend corrective actions and spares.
Documentation & Reporting: Produce service reports, test records, failure analyses, parts lists, and recommendations; maintain digital records and CMMS updates.
Customer Interface: Communicate job status, findings, and recommended actions; conduct equipment handover and operator training as applicable.
Parts & Tooling: Identify required parts and consumables; maintain proper use/calibration of tools and instruments.
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Technical Responsibilities
As part of the technical team, you will be responsible for installing and commissioning electromechanical equipment such as motors, gearboxes, sensors, actuators, and control systems. This includes precise calibration to ensure optimal performance. Preventive maintenance is a key aspect of the role, requiring scheduled inspections, lubrication, and timely component replacements to reduce downtime. Accurate documentation is essential. Finally, you will provide technical support to customers, offering guidance on equipment operation and basic troubleshooting.
Quality Control Requirements
Quality control is central to maintaining high standards of service. All work must comply with OEM specifications, engineering drawings, and recognized industry standards such as IEC, NEMA, and ISO. You will conduct rigorous testing and verification procedures, including functional tests, alignment checks, and electrical continuity assessments, while ensuring torque and tolerances meet requirements. Calibration of instruments and tools must be performed regularly and documented accurately.
Safety Requirements
Safety is a non-negotiable priority. Proper personal protective equipment (PPE), including safety glasses, steel-toe boots, hearing protection, and gloves, must be worn at all times, along with any additional PPE required by the task or customer facility. Compliance with all customer-specific safety protocols, site orientations, permits, and procedures is mandatory. You are expected to exercise Stop Work Authority whenever unsafe conditions, equipment, or procedures are observed, and report these immediately to supervision. Lockout/Tagout (LOTO) procedures must be followed.
Staff Development & Communication
Beyond technical duties, you will contribute to team development and effective communication. Clear communication with customers regarding service progress, findings, and recommendations is critical for maintaining trust and transparency. Collaboration with engineering teams, project managers, and fellow technicians ensures smooth execution of field tasks and fosters a productive work environment.
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Job Summary
Performs skilled inspection, troubleshooting, repair, and maintenance of electromechanical equipment—including electric motors, pumps, gearboxes, drives, and control systems—at customer locations. Represents the company in the field and ensures all work meets ANSI/EASA AR100 standards, safety requirements, and company quality expectations.
Qualifications
High school diploma or equivalent required; technical or vocational training preferred.
3-10 years of hands-on experience in electric motor repair, industrial maintenance, or field service involving electromechanical equipment.
Special Skills
Strong mechanical and electrical aptitude.
Ability to read and interpret wiring diagrams, schematics, and technical manuals.
Proficient in troubleshooting using electrical and mechanical test equipment.
Strong communication and customer service skills.
Ability to work independently with minimal supervision.
Valid driver’s license; ability and willingness to travel to customer sites.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Frequently lift/move up to 50 lbs; regularly lift/move up to 25 lbs.
- Occasionally lift/move more than 100 lbs with assistance or mechanical aids.
- Ability to stand, walk, climb, balance, stoop, kneel, crouch, or crawl as required.
- Visual ability for close work, distance work, depth perception, and focus adjustment.
- Ability to work in industrial environments including confined spaces, elevations, and varying temperatures.
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Work Performed
Travel and drive company vehicle to customer sites for service work.
Inspect, troubleshoot, diagnose, and repair electromechanical equipment.
Advance plan installation and removal of equipment, including assessing site conditions, rigging requirements, and safety considerations.
Ensure all tools, rigging, PPE, and equipment required for the job are prepared, inspected, and adequate.
Perform electrical and mechanical tests in accordance with EASA AR100 and company procedures.
Document electrical characteristics, operating conditions, failures, and repair recommendations.
Dismantle and inspect equipment; identify reusable components and evaluate for defects.
Prepare components for shop repair as applicable
Operate specialized tools and equipment such as winding machines, motor analyzers, multi-meters, surge testers, core-loss testers, cranes, forklifts, and hand tools.
Perform industry-standard field service duties such as alignment, vibration checks, coupling installation, lubrication tasks, laser alignment, and shaft measurements.
Complete work orders, service reports, and documentation accurately and promptly.
Maintain clean, organized work areas, customer sites, service vehicles, and tools.
Follow all company, customer-site, and OSHA safety requirements.
Ensure all work meets EASA AR100 and internal quality standards.
Assist with estimating, onsite inspections, or customer support as assigned.
Additional Notes
May be required to respond to after-hours calls, emergency repairs, or extended travel depending on customer needs.
Workmanship must meet ANSI/EASA AR100 and company quality expectations.
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Department Leadership & Management
An Industrial Electronics Manager in an EASA service center is responsible for managing and organizing the industrial electronics department to achieve goals of growth, service excellence and increased profitability. This includes scheduling and assigning all electronic service jobs, overseeing testing and troubleshooting work performed by electronics technicians, and ensuring all completed work meets EASA AR100 and company quality-control standards.
Technical Expertise & Oversight
The manager is qualified to perform the same work as industrial electronics technicians, with an emphasis on both in-service center and field service repair work. They review and recommend new equipment purchases for the department and ensure all tools and equipment are available and in good working condition.
Training & Staff Development
Conducting on-the-job training and technical updating for department personnel is a key responsibility. The manager helps employees understand and observe company rules and safety procedures and conducts performance reviews and disciplinary actions as needed.
Business Communication & Customer Relations
Strong business communication skills are essential, as the manager interfaces with other management personnel, promotes a professional company image and completes all pricing on finished work accurately and promptly.
Ideal Candidate Profile
This role is suited for individuals with an associate’s degree in electronics, BSEE, or equivalent on-the-job training, prior supervisory experience, and knowledge of AC and DC motors and their applications.
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Job Summary
Qualified to perform the same work as industrial electronics technicians, with emphasis on in-service center and field service repair work.
Manage and organize department to achieve goals of growth, service excellence, and increased profitability.
Interface with all other management personnel.
Qualifications
Preferred level of education/experience: associate’s degree in electronics, BSEE, or equivalent on-the-job training.
Special Skills
Strong business communication skills and ability to promote professional image.
Prior supervisory experience.
Knowledge of AC and DC motors and motor application.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Frequently lift and/or move up to 50 pounds; talk and hear.
- Regularly lift and/or move up to 25 pounds; stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally lift and/or move more than 100 pounds; climb or balance and stoop, kneel, crouch, or crawl.
- Clearly see 20+ feet with or without corrective lenses. Have ability for close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Work Performed
Schedule and assign all electronic service jobs.
Oversee, when possible, all testing and troubleshooting work performed by electronics technicians.
Check all paperwork for each job to ensure accuracy and timeley completion.
Complete all pricing on finished work accurately and in a timely manner (usually daily).
Conduct all on-the-job training and technical updating for department personnel.
Help supervised employees understand and observe company rules and regulations, including proper safety procedures.
Observe all safety procedures and use proper protective gear (especially eye and ear protection).
Review and recommend for purchase all new equipment for department use.
Review and recommend all outside schooling for department personnel.
Make sure that the proper tools and necessary equipment are available and in good working condition to perform the required work efficiently.
Assure that all completed work meets EASA AR100 and other quality-control criteria required by the company.
Perform other skilled or non-skilled duties as directed by supervisor.
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Core Responsibilities
Industrial Electronics Technicians are responsible for replacing or repairing electronic, electrical and electromechanical components of industrial control assemblies. This work is performed both in the field and within the service center.
Troubleshooting & Testing
Technicians analyze schematic diagrams from various manufacturers and troubleshoot electronic components down to the board level. They utilize a wide range of specialized testing equipment, including oscilloscopes, megohmmeters, insulation testers, volt-ohm-milliammeters, clamp-on ammeters, frequency generators, signal generators, capacitance meters and infrared scanning equipment.
Component Repair & Replacement
The role involves repairing or replacing components such as diodes, transistors, resistors, capacitors, integrated circuits and other printed circuit board elements. Technicians verify repairs using start-up testing procedures and follow company protocols for requisitioning and charging materials and parts.
Technical Knowledge & Skills
A basic understanding of pneumatic, hydraulic, electrical and mechanical systems is required, along with knowledge of AC and DC motors and their applications.
Physical Demands
Technicians frequently lift and move up to 50 pounds, stand for extended periods, and occasionally handle heavier loads. Good vision, manual dexterity and the ability to work in various positions (standing, kneeling, crouching) are essential.
Documentation, Cleanliness & Customer Interaction
Maintaining accurate job paperwork and a clean work area is expected. Technicians also promote a strong company image through direct customer contact.
Safety & Ideal Candidate Profile
Strict adherence to safety procedures and the use of protective gear is required. This position is ideal for individuals with technical aptitude, strong problem-solving skills and an interest in hands-on work with advanced electronic systems.
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Job Summary
Replace or repair electronic, electrical, and/or electromechanical components of industrial control assemblies, in both field service and service center settings.
Promote strong company image through extensive and direct customer contact.
Qualifications
Preferred minimum level of education/experience: associate’s degree in electronics or equivalent on-the-job experience.
Special Skills
Basic understanding of pneumatic, hydraulic, electrical, and mechanical systems.
Strong business communication skills and ability to promote professional image.
Knowledge of AC and DC motors and motor application.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Frequently lift and/or move up to 50 pounds; talk and hear.
- Regularly lift and/or move up to 25 pounds; stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally lift and/or move more than 100 pounds; climb or balance and stoop, kneel, crouch, or crawl.
- Clearly see 20+ feet with or without corrective lenses. Have ability for close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Work Performed
Analyze various manufacturers’ schematic diagrams.
Troubleshoot and test electronic components to board level, using various methods and testing equipment.
Follow company procedures for requisitioning and charging materials and parts.
Repair and/or replace electronic components to board level, including but not limited to: diodes, transistors, resistors, capacitors, integrated circuits, other printed circuit components, etc.
Verify repairs using various start-up testing procedures.
Operate specialized equipment, including but not limited to: oscilloscopes, megohmmeters, high-voltage insulation testers, AC/DC volt-ohm-milliammeters, clamp-on ammeters, frequency generators, signal generators, capacitance meters, various test panels, soldering equipment, infrared scanning equipment, various kinds of hand-held power and non-power tools, etc.
Observe all safety procedures and use proper protective gear (especially eye and ear protection).
Complete required paperwork for each job accurately and on a timely basis.
Keep work area neat and clean as directed by supervisor.
Perform other skilled or non-skilled duties as directed by supervisor.
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Supervision & Leadership
As a QA/QC Manager, you will lead the quality assurance and control team, assigning responsibilities for inspections, testing, and documentation. Your role involves guiding technicians and supervisors on quality standards and best practices while driving continuous improvement initiatives across all processes. Accountability for quality metrics is a key focus, and you will represent the company during client audits and regulatory inspections to ensure compliance and maintain trust.
Technical Responsibilities
This position requires a strong technical foundation in interpreting engineering drawings, tolerances, and specifications for rotating equipment. You will validate critical measurements such as dimensional checks, alignment, balance, and vibration analysis results. Compliance with industry standards—including API 610/611/671, ISO 9001, and ANSI/EASA AR100—is essential. Additionally, you will oversee performance testing of repaired equipment to confirm acceptance criteria and maintain accurate calibration records for all precision instruments and testing equipment.
Quality Control & Safety
Quality control and safety are integral to this role. You will implement and monitor QA procedures for all repair and assembly processes, ensuring thorough documentation of inspections, test plans, and quality checkpoints. Enforcing safety protocols, including OSHA regulations, Lockout/Tagout (LOTO), and hazard communication standards, is mandatory. Conducting risk assessments and ensuring safe handling of rotating machinery during inspections will help maintain a secure work environment.
Staff Development & Communication
Beyond technical oversight, you will play a key role in staff development and communication. This includes training team members on QA/QC procedures, documentation practices, and compliance requirements. You will develop SOPs, work instructions, and quality manuals tailored for rotating equipment. Clear communication of quality objectives and performance metrics to stakeholders is essential.
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Job Summary
Oversees all quality assurance and control activities for rotating equipment (pumps, compressors, turbines, gearboxes, motors) in compliance with industry standards and company policies. Ensures adherence to ISO, API, and ANSI/EASA AR100 standards for repair, assembly, and testing.
Qualifications
Bachelor’s degree in Mechanical Engineering or related field (preferred).
5+ years of experience in QA/QC within rotating equipment or heavy industrial machinery.
Knowledge of ISO 9001, API standards, and EASA AR100 compliance.
Experience with root cause analysis and corrective action planning.
Special Skills
Strong understanding of mechanical tolerances, precision fits, and alignment techniques.
Proficiency in vibration analysis, balancing, and performance testing.
Excellent problem-solving and decision-making skills.
Ability to manage audits and client interactions professionally.
Skilled in MS Office, ERP/CMMS systems, and QA/QC software tools.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Ability to stand, walk, and climb during shop and field inspections.
- Lift and carry up to 40 lbs as needed for equipment checks.
- Work in industrial environments with noise, heat, and rotating machinery.
- Travel to customer sites and vendor facilities as required.
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Work Performed
Develop and implement QA/QC programs for rotating equipment repair and service.
Review and approve inspection reports, test results, and compliance documentation.
Conduct audits of shop and field operations to ensure adherence to standards.
Manage non-conformance reports (NCRs) and corrective/preventive actions (CAPA).
Oversee calibration of tools and instruments used in inspections and testing.
Coordinate with vendors and suppliers for quality compliance of parts and materials.
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