Role Overview
The Inside Sales Representative plays a vital role in the daily operations of an electromechanical service center, acting as a key point of contact for customers and vendors. This position is ideal for individuals who thrive in a fast-paced environment and enjoy problem-solving, customer interaction, and teamwork.
Primary Responsibilities
Inside Sales Representatives respond to incoming sales calls in a courteous and timely manner, ensuring customer inquiries are handled efficiently. They process customer orders, advise on product application and availability, and provide accurate information regarding parts, catalog numbers, shipping charges, and pricing. Maintaining detailed records of phone conversations and purchase orders is essential to ensure follow-up and customer satisfaction.
Vendor and Inventory Coordination
The role involves regular communication with vendors to determine product availability, application details, pricing, shipping dates and delivery charges. Inside Sales Representatives are responsible for following inventory control procedures and assisting with physical inventory counts as directed by their supervisor.
Customer Service and Teamwork
Promoting a professional company image through prompt, thorough and courteous customer service is a core expectation. The Inside Sales Representative works harmoniously with other employees, conferring with office, service center and management staff to resolve customer issues and ensure smooth operations.
Continuous Learning
Attending training seminars—whether company- or vendor-sponsored—is encouraged to improve product knowledge and job skills. Keeping vendor and manufacturer pricing records up to date is also part of the role.
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Job Summary
Perform a wide variety of duties specific to handling sales calls with customers and vendors.
Pay close attention to detail.
Deal with customers effectively.
Work harmoniously with other employees, giving the assistance necessary to satisfy customer’s needs.
Qualifications
Preferred minimum level of education: high school diploma. Experience in sales and/or purchasing and customer service, as well as basic knowledge of electrical apparatus, are desirable.
Special Skills
Professional telephone manner.
Ability to function in a busy, stressful office atmosphere.
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Work Performed
Respond to incoming sales calls in a courteous and timely manner. (This is top priority.)
Maintain a record of phone conversations.
Process customer orders, advising on product application, availability, correct part, catalog or issue number, shipping charges, and price.
Route all paperwork to proper departments.
Contact vendors to determine product availability, application, price, shipping dates, and delivery charges.
Follow inventory control procedures as instructed.
Confer with office, service center and management staff on issues related to customer service.
Assist with physical inventory counts as directed by supervisor.
Maintain purchase order records for incoming items.
Promote a professional company image through prompt, thorough, and courteous customer service.
Track all quotations to insure timely follow-up on customer inquiries.
Attend company- or vendor/manufacturer-sponsored training seminars to improve product knowledge and/or job skills.
Update vendors/manufacturers’ pricing records as advised.
Keep work area neat and clean as directed by supervisor.
Perform any other duties as assigned.
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Role Overview
The Outside Sales Representative is a key ambassador for an electromechanical service center, responsible for building strong relationships with customers and promoting the company’s products and services. This role is ideal for individuals who are self-motivated, organized, and enjoy engaging directly with clients in the field.
Customer Engagement and Territory Management
Outside Sales Representatives are expected to thoroughly understand each customer’s needs, specialties and organizational structure. They plan their sales work on a long-term basis, setting yearly quotas of calls for each account based on its potential. Weekly planning is essential, with sales calls scheduled geographically to maximize efficiency and minimize travel time.
Sales and Product Knowledge
Active selling is a core responsibility, requiring well-prepared presentations and the use of current samples, promotional materials, and demonstration equipment. Representatives must develop comprehensive knowledge of all company services, products, and applications, as well as competing products and companies. This knowledge is gained through catalogs, sales bulletins, meetings and training.
Customer Service and Professionalism
Prompt follow-up on sales leads and quotations is crucial to demonstrate the company’s commitment to customer satisfaction. Representatives are also responsible for investigating and resolving customer complaints, maintaining accurate records of travel and expenses and adhering to company sales and credit policies.
Continuous Improvement
Attending meetings and training sessions is encouraged to stay current with industry trends. Maintaining a professional appearance and a positive attitude is always expected.
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Job Summary
Get to know each customer “thoroughly.”
Have a comprehensive
knowledge of the benefits of company services and products.
Sell services and products in an amount commensurate with the potential of the account/territory.
Devote the time and effort necessary to be a success.
Operate efficiently and effectively with a minimum of close supervision.
Develop and maintain self confidence and a positive attitude towards the company and its customers.
Objectives
Meet or exceed sales goals in each department.
Maintain the company’s profit margins.
Develop and maintain a highly respectable image of the company in the eyes of customers, vendors and competitors.
Qualifications
Preferred minimum level of education: high school diploma or bachelor’s degree. Sales, industry and professional experience
are desirable.
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Work Performed
Plan sales work on long-term basis by setting a yearly quota of calls to make on each account that is proportional to the potential of the account.
Begin work every Monday morning by preparing a list of sales calls to make each day of that week.
Plan calls geographically to minimize the unproductive time spent on driving.
Actively sell services and products using specific, well thought out presentations.
Enhance the effectiveness of sales calls by always bringing a supply of current samples, promotional pieces, advertising material, etc.
Make use of factory and/or company demonstration equipment as often as possible, with or without the support of factory representatives.
Do as much active selling and make as many customer contacts as possible between 8:30 a.m. and 4:30 p.m. on weekdays. Save correspondence and other activities for other times.
Follow up on assigned sales leads promptly.
Be active and positive in selling the company’s complete line of products and services at published levels. Any price deviations, if required, must have prior approval of the sales manager or owner/general manager.
Keep personal customer account cards up-to-date and legible. Make sure names and addresses are accurate.
Promptly investigate and resolve customer complaints to the best of your ability. Company policy dictates prompt and complete satisfaction to the customer in every case where the complaint is legitimate and justified.
Keep accurate records of travel, mileage and sales-related expenses. Profitability improves when expenses are kept at reasonable levels.
Follow-up on all written quotations to show customers that the company values their business.
Understand all company sales and credit policies and procedures fully.
Develop a comprehensive knowledge of each service, product and application in order to recognize quickly which ones can benefit each customer. Gain product knowledge through catalogs, sales bulletins, sales meetings, night schools, factory schools, personal experiences, etc.
Attend all applicable meetings and schools. Be prompt, attentive, and participate in a positive manner.
Gain a working knowledge of competing products and companies. It is not enough to simply know your own.
Learn as much as possible about every customer–e.g., their specialties, their needs, their personnel and organizational structure, their financial position, etc.
Analyze the sales picture of your territory frequently, using sales summaries that are provided. Review results monthly to determine relative status and adjust sales activities accordingly.
Maintain a clean, neat, and reasonably formal appearance on all sales calls; take reasonable precautions to insure good health; and maintain standards that customers and suppliers will respect.
Take pride in your place of business. Keep your desk and vehicle clean and neat.
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Role Overview
The Sales Manager is a strategic leader within an electromechanical service center, responsible for driving sales growth, managing customer relationships and ensuring the success of the sales team. This position is ideal for individuals with strong leadership skills, industry knowledge and a passion for customer satisfaction.
Strategic Planning and Sales Leadership
Sales Managers develop and implement strategic sales plans to achieve corporate goals. They forecast sales activities, set performance goals and analyze sales statistics to understand trends and identify new opportunities. The Sales Manager prepares and presents annual sales budgets, analyzes expenditures and ensures that sales efforts align with profit objectives.
Team Development and Customer Focus
A key responsibility is assisting with sales training and working closely with both inside and outside sales representatives to enhance their knowledge of service-related issues and maximize customer opportunities. The Sales Manager regularly travels with sales personnel to maintain strong customer relationships and gain insight into client needs, especially regarding large rotating equipment.
Customer Satisfaction and Market Research
Promptly investigating and resolving customer complaints is a priority, with a focus on ensuring complete satisfaction in every legitimate case. The Sales Manager researches new potential markets and maintains up-to-date knowledge of competing products, services and companies.
Community and Industry Engagement
In coordination with marketing, the Sales Manager promotes the company within the community and represents the company at trade association meetings, strengthening the company’s image and customer appreciation.
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Job Summary
Has a comprehensive knowledge of all the company’s services and products and will build relationships with all current and potential key customers both directly and through the sales force.
Qualifications
College degree in business and/or industrial electricity and 5 years or more experience with large electromechanical equipment. Minimum of 3-5 years experience in sales and customer service. Supervisory and leadership experience preferred.
Special Skills
Ability to interact with other employees in a team effort is essential.
Ability to deal with customers effectively and promote strong company image.
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Work Performed
Develops and implements strategic sales plans to accommodate corporate goals.
Forecasts sales activities and sets performance goals accordingly.
Assists with sales training and works with inside and outside salesmen to improve their knowledge of service related issues and to help maximize their opportunities with customers.
Promptly investigates and either assists or directly resolves customer complaints.
Company policy requires complete satisfaction to the customer in every case where the complaint is legitimate and justified.
Analyzes sales statistics to better understand past and present trends, thus being better able to manage future opportunities.
Researches new potential markets to direct efforts toward services that meet or exceed our profit plan.
Regularly travels with individual sales personnel in order to maintain strong ties to the customer and gain knowledge of expectations and needs relating to large rotating equipment.
Prepares and delivers sales presentations to key clients, alone and in coordination with sales representatives.
Continuously gains a working knowledge of competing products, services and companies.
Creates and maintains strong communication between sales, production and the customer.
Prepares and presents annual sales budget for large rotating equipment.
Analyzes and controls expenditures to conform to budget and maximize value.
In coordination with the marketing and business services manager, promotes the company in the community as well as demonstrates appreciation to our valued customers.
Represents company at various trade association meetings.
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Role Overview
The Truck/Delivery Driver is a vital member of an electromechanical service center, responsible for the safe and efficient transportation of goods to and from customers. This role is well suited for individuals who are dependable, safety-conscious and enjoy working independently while representing the company in the field.
Transportation and Delivery Duties
Truck/Delivery Drivers are tasked with transporting a wide range of items, including electric motors, parts and repaired equipment, according to a set schedule. They must be prepared to handle emergency or rush deliveries, which may require overtime. Drivers verify the count and condition of items being transported, report any damages and assist with loading and unloading freight as needed.
Safety and Compliance
A core responsibility is to operate trucks safely and comply with all transportation standards and regulations. Drivers must ensure that loads are properly secured and within legal weight limits. Regular vehicle maintenance and prompt reporting of any vehicle problems or defects are essential to project a positive company image and ensure operational safety.
Customer Relations and Professionalism
Maintaining good customer relations is a key aspect of the job. Drivers are expected to deliver orders on time and interact with customers in a courteous, professional manner. A valid truck driver’s license and the ability to safely operate various types of trucks are required, along with the physical ability to lift and move heavy items.
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Job Summary
Efficiently transport a wide range of items to or from customers in a manner that meets customer requirements.
Be responsible for reporting any damages.
Qualifications
Preferred minimum level of education: high school diploma.
A valid truck driver’s license and skill in safely operating different types of trucks are required.
Yearly physical certification is necessary.
Special Skills
Ability to deal with customers effectively and promote strong company image.
Physical Abilities
To perform this job successfully, an individual must be able to:
- Frequently lift and/or move up to 50 pounds; talk and hear.
- Regularly lift and/or move up to 25 pounds; stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally lift and/or move more than 100 pounds; climb or balance and stoop, kneel, crouch, or crawl.
- Clearly see 20+ feet with or without corrective lenses. Have ability for close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
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Work Performed
Transport and deliver goods in accordance with a schedule, including emergency, rush deliveries or pick-ups that require overtime.
Verify count and condition of transported items, reporting any damage as applicable.
Assist in loading and unloading freight as required.
Secure loads properly.
Assure that loads are within weight limits.
Operate truck in a safe manner.
Comply with all Department of Transportation (DOT) standards and regulations.
Report any vehicle problems or defects to supervisor immediately.
Maintain vehicles in a manner that projects positive company image to customers and the general public.
Maintain a good driving record.
Ensure good customer relations by consistently delivering orders on time and by acting in a courteous, professional manner.
Perform other duties as assigned by supervisor.
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Role Overview
The Receptionist serves as the first point of contact for visitors and callers at an electromechanical service center, playing a crucial role in creating a welcoming and professional environment. This position is ideal for individuals with strong communication skills, attention to detail and the ability to multitask in a busy office setting.
Front Desk and Communication Duties
Receptionists are responsible for answering and screening incoming telephone calls in a cheerful, courteous manner, promptly routing each call to the appropriate party and taking accurate messages when necessary. They assist callers with general information and inquiries, ensuring that all interactions reflect the company’s commitment to excellent customer service.
Visitor and Package Management
The Receptionist greets and directs visitors to the appropriate departments, helping to maintain smooth office operations. They also receive, sign for and distribute incoming packages delivered to the reception area.
Administrative Support
Additional duties include typing various reports, memos, quotations and correspondence, as well as assisting in the preparation and mailing of invoices. Receptionists may also support other departments as directed by their supervisor.
Office Equipment and Organization
Receptionists operate specialized office equipment, such as multi-line telephones, fax machines, copiers, computers and adding machines. Maintaining a neat and organized work area and ensuring all equipment is turned off at the end of the day are also important responsibilities.
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Job Summary
Answer the telephone, screen and direct calls.
Receive and direct visitors.
Type various reports and correspondence.
Qualifications
Preferred minimum level of education: high school diploma. Some clerical training and/or
clerical experience is desirable.
Special Skills
Typing skills to 50 WPM.
Courteous and pleasant manner.
Good business communication skills.
Knowledge of professional
telephone techniques and
customer relations.
Ability to work in a busy, stressful office environment.
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Work Performed
Answer and screen incoming telephone calls in a cheerful, courteous manner, promptly routing each call to the proper party and taking accurate messages when necessary.
Assist in maintaining appropriate, periodic contact with outside staff (company sales people, service technicians, truck drivers, etc.) by recording and routing information on their whereabouts, estimated time of return, and important messages.
Assist callers with general information and inquiries.
Welcome and direct visitors to appropriate departments.
Receive, sign for, and distribute incoming packages delivered to the receptionist’s window.
Assist in preparing and mailing of invoices as required.
Produce various reports, memos, quotations and correspondence.
Assist other departments as directed by supervisor.
Operate specialized equipment, including but not limited to: multi-line telephone, fax machine, copier, computer, and adding machine.
Keep work area neat and clean as directed by supervisor.
Turn off all equipment at work station at the end of each day.
Perform any other duties as assigned.
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Role Overview
The Estimator/Customer Service Representative is a key liaison between customers, vendors and service center departments in an electromechanical repair facility. This role is ideal for individuals who are detail-oriented, possess strong communication skills and enjoy problem-solving in a technical environment.
Estimating and Coordination Duties
The primary responsibility is to prepare accurate estimates for repair and replacement work. This involves contacting vendors to establish price and availability of replacement parts or repair items for estimate jobs. The Estimator/Customer Service Representative tracks and coordinates repair processes among departments to ensure timely job completion and customer satisfaction.
Customer and Vendor Interaction
This role requires frequent communication with customers to provide updates, answer inquiries and address concerns. The representative also confers with vendors to obtain necessary information for estimates and to resolve discrepancies related to purchased materials, shipments or invoices.
Administrative and Support Tasks
The Estimator/Customer Service Representative assists with processing pick-up and delivery slips, shipping and receiving items and maintaining records related to estimates and job progress. They use the company’s computer system to manage work duties and ensure all documentation is accurate and up to date.
Teamwork and Professionalism
Working closely with service center managers, supervisors and office staff, the representative helps coordinate efforts to meet customer needs. Maintaining a neat work area and a professional attitude during all interactions is essential.
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Job Summary
Perform a variety of tasks related to the estimating of incoming jobs.
Serve as a customer contact on incoming jobs.
Qualifications
Preferred minimum level of education: high school diploma. Some background in general mechanics, machine shop work, warehousing, computer literacy and phone sales are desirable, though not essential.
Special Skills
Ability to work well with others under pressure and in a team situation.
Good customer contact skills.
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Work Performed
Calculate repair estimates on incoming repair jobs; note repair versus replacement costs; and communicate service options to appropriate customer representatives.
Assist in writing formal repair quotes for various bid jobs.
Obtain purchase order numbers from authorized customer representatives for estimate repair and/or replacement work and direct them to office support staff.
Contact vendors to establish price and availability of replacement parts and/or repair items for estimate jobs only.
Track and coordinate repair processes among departments to ensure timely completion of jobs and customer satisfaction.
Assist service expeditor and Storeroom Department in a variety of related tasks, including but not limited to: processing pick-up and delivery slips for repair work and processing items for shipping and receiving.
Keep work area neat and clean as directed by supervisor.
Use company computer system in the course of performing work duties.
Confer with service center manager, owner/general manager, and service center supervisors on matters deemed appropriate.
Perform any other duties as assigned.
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Role Overview
The Accounting Supervisor/Full-Charge Bookkeeper is responsible for managing all accounting functions within an electromechanical service center. This position is ideal for individuals with strong organizational skills, attention to detail and a solid understanding of financial processes.
Financial Management and Reporting
This role oversees the design, maintenance and supervision of manual or computerized procedures to properly capture, record, balance and report various financial journals. The supervisor prepares trial balances and financial statements, maintains non-routine accounting journals and posts closing general journal entries. They are responsible for compiling and recording data from all subsidiary journals into the general ledger.
Cash Handling and Tax Compliance
The Accounting Supervisor/Full-Charge Bookkeeper manages all cash-related activities, including deposits, bank reconciliations and day-to-day banking needs. They ensure the completion and filing of all regular tax forms and reports, maintaining compliance with relevant regulations.
Credit and Collections
This role conducts credit research on prospective accounts, enforces company credit policies and monitors credit information and purchase orders. The supervisor maintains company collection functions, including direct customer contact and issues memos on credit-hold accounts as necessary.
Supervision and Communication
The Accounting Supervisor/Full-Charge Bookkeeper supervises and trains accounting clerks and bookkeepers, schedules and prioritizes departmental work and conducts employee performance reviews. They interpret financial reports, investigate variances and provide written or oral explanations of financial results to management.
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Job Summary
Manage all accounting functions, job costing and credit management functions.
Supervise and train accounting clerks/bookkeepers.
Qualifications
Preferred minimum level of education/experience: associate’s degree in accounting or four years of equivalent on-the-job experience. One year of supervisory experience is desirable.
Special Skills
Knowledge of financial statements, ratios and measures.
Ability to relate financial results to events occurring inside and outside the company.
Familiarity with various tax forms and reports.
Management communication skills and ability to promote good customer relations.
Ability to communicate job duties and standards through training, orientation and corrective performance reviews.
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Work Performed
Design, maintain and supervise the manual (or computerized) procedures to properly capture, record, balance and report the various financial journals.
Design forms and various coding structures for costs, inventory, etc.; write appropriate paperwork and computer procedures; and design proper controls, checks and balances.
Maintain all non-routine accounting journals and entries, including adjusting and posting closing general journal entries.
Compile and record data from all applicable subsidiary journals into the general ledger. Prepare the trial balance and financial statements.
Handle all cash, including deposits, bank reconciliations and day-to-day banking needs.
Complete and file all regular tax forms and reports.
Conduct credit research on prospective accounts and enforce company credit policies by monitoring credit information limits on accounts and “blanket” purchase orders. Issue memos on all “credit-hold” accounts, when necessary, after obtaining supervisor’s approval.
Maintain company collection functions, including direct customer contact.
Review all job pricing.
Schedule and prioritize all work for the Accounting Department.
Direct or provide all training for department personnel.
Confer with service center supervisors and office personnel to assure that proper accounting procedures are being followed.
Communicate with vendors when invoices are in question, assisting those who are seeking payment and/or need information.
Conduct employee performance reviews for department personnel.
Interpret reports from the various journals; prepare summary management reports (routine and special); and investigate variances from budgets, prior year, standards or comparative financial data.
Provide supervisor with written and/or oral explanations of the financial results and variances, including the status of accounts payable, accounts receivable, and other matters deemed necessary.
Investigate customer payment disputes involving all labor and/or parts charges for work performed.
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Role Overview
The General Accounting Clerk/General Bookkeeper plays a vital role in supporting the financial operations of an electromechanical service center. This position is well suited for individuals who are detail-oriented, organized and comfortable working with numbers and financial records.
Routine Financial Transactions and Recordkeeping
The primary responsibility of this role is to capture, record and balance routine financial transactions in various subsidiary ledger journals and the general ledger, using either manual or computerized systems. The clerk prepares reports regarding these journals according to defined procedures, ensuring accuracy and compliance with company standards.
Clerical and Coding Skills
A strong understanding of coding structures—such as account numbers, labor distribution, cost codes, vendor codes and sales codes—is essential. The clerk must demonstrate accuracy and neatness when working with figures and maintain a courteous and professional manner in all communications.
Support Functions and Collaboration
The General Accounting Clerk/General Bookkeeper assists in conducting credit research on prospective accounts, collecting accounts receivable and preparing aging schedules. They also support the cost accounting clerk and supervisor in communicating with vendors when invoices are in question.
Office Equipment and Teamwork
This role involves operating specialized office equipment, including fax machines, copiers, electronic calculators and computers. The clerk is expected to keep their work area neat and clean and assist other office departments with skilled and non-skilled duties as approved by their supervisor.
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Job Summary
Capture, record and balance routine financial transactions in various subsidiary ledger journals and the general ledger journal (manual or computerized journal systems).
Prepare reports regarding the various journals according to defined procedures.
Qualifications
Preferred minimum level of education/experience: associate’s degree in accounting or related work experience. Some general clerical or business training is desirable. Knowledge of double-entry bookkeeping is required.
Special Skills
Understanding of coding structures–e.g., account numbers, labor distribution, cost codes, vendor codes, sales codes, etc.
Accuracy and neatness in working with figures.
Courteous telephone manner and good communications skills.
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Work Performed
Keep journals for sales transactions, sales tax, accounts payable, accounts receivable, cash receipts and disbursements, payroll, depreciation and other tax requirements.
Assist in conducting credit research on prospective accounts as directed by supervisor.
Assist in collecting accounts receivables.
Assist in preparation of aging schedules.
Assist cost accounting clerk and supervisor in communicating with vendors when invoices are in question.
Operate specialized office equipment, including but not limited to: fax machine, copier, electronic calculator, computer, etc.
Keep work area neat and clean as directed by supervisor.
Assist other office departments with skilled and non-skilled duties as approved by supervisor.
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Role Overview
The Cost Accounting Clerk is a key member of the financial team in an electromechanical service center, responsible for capturing and analyzing cost-related data. This role is ideal for individuals with a keen eye for detail, strong organizational skills and an interest in both accounting and operations.
Job Costing and Financial Recordkeeping
The primary responsibility of the Cost Accounting Clerk is to capture, record and balance routine financial transactions in various subsidiary ledger journals and the general ledger, using either manual or computerized systems. This includes keeping journals for inventory, labor distribution, rework and comebacks, timecards, service center time reports and wholesale cost-and-sell data. The clerk performs all job costing (time and materials) and recommends job pricing, ensuring that all service or repair work performed is accurately described and documented.
Inventory and Vendor Communication
The Cost Accounting Clerk records all departmental inventory account adjustments and corresponding expense account adjustments. They maintain an up-to-date list of all vendors, their addresses and other relevant information, and communicate with vendors when invoices are in question or when payment information is needed.
Support and Teamwork
This role assists in collecting accounts receivable and conducting credit research on prospective accounts as directed by the supervisor. The clerk operates specialized office equipment, maintains a clean work area and supports other office departments with skilled and non-skilled duties as approved by the supervisor.
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Job Summary
Capture, record and balance routine financial transactions in various susidiary ledger journals and the general ledger journal (manual or computerized
journal systems).
Prepare reports regarding the
various journals according to defined procedures.
Qualifications
Preferred minimum level of education/experience: associate’s degree in accounting or related work experience. Some general clerical or business training is desirable. Knowledge of double-entry bookkeeping is required.
Special Skills
Understanding of coding structures–e.g., account numbers, labor distribution, cost codes, vendor codes, sales codes, etc.
Accuracy and neatness in working with figures.
Courteous telephone manner and good communications skills.
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Work Performed
Keep journals for inventory, labor distribution, rework and comebacks, time cards, service center time reports, and wholesale cost-and-sell data.
Do all job costing (time and materials) and recommended job pricing.
Write descriptions of all service or repair work performed.
Record all departmental inventory account adjustments and corresponding expense account adjustments.
Assist in collecting accounts receivable.
Communicate with vendors when invoices are in question, assisting those who are seeking payment and/or need information.
Maintain an up-to-date list of all vendors, their addresses, and any other relevant information, as directed by supervisor.
Assist in conducting credit research on prospective accounts as directed by supervisor.
Operate specialized office equipment, including but not limited to: fax machine, copier, electronic calculator, computer, etc.
Keep work area neat and clean as directed by supervisor.
Assist other office departments with skilled and non-skilled duties as approved by supervisor.
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Role Overview
The Purchasing Agent is a crucial member of the service center team, responsible for ensuring that all departments have the necessary parts, supplies, and materials to operate efficiently. This position is ideal for individuals who are organized, detail-oriented and skilled at negotiation and communication.
Procurement and Vendor Relations
The Purchasing Agent’s primary duty is to promptly order parts and materials for jobs as advised by service center departments. This includes obtaining the lowest available price per item or unit while ensuring the best applicable quality. The agent uses the fastest, most cost-effective delivery schedules to meet customer demands and maintains a follow-up file on all open purchase orders.
Negotiation and Problem Resolution
Negotiating contracts with vendors for service and quantity purchasing is a key aspect of the role. The Purchasing Agent resolves or assists in resolving all price and ordering discrepancies related to purchased materials, incoming shipments and outside invoices. Maintaining a professional attitude during interactions with vendors, customers and service providers is essential.
Interdepartmental Coordination and Administrative Support
The Purchasing Agent confers with service center supervisors as necessary to ensure effective coordination between departments and to achieve customer satisfaction. They also assist with related administrative tasks, such as processing pick-up and delivery slips for repair work and processing items for shipping and receiving.
Work Environment
The Purchasing Agent is expected to keep their work area neat and clean and to use the company computer system while performing their duties.
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Job Summary
Perform a wide variety of duties related to the timely ordering of parts, supplies and materials for service center departments.
Qualifications
Preferred minimum level of education: high school diploma, plus five to seven years of
experience as an industrial buyer or equivalent experience in related field.
Special Skills
Friendly, business-like telephone manner.
Ability to work as a team member.
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Work Performed
Order parts for jobs promptly, as advised by service center departments.
Obtain the lowest available price per item/unit at the best applicable quality.
Use the fastest, most cost-effective delivery schedules to meet customer demands.
Maintain a follow-up file on all open purchase orders.
Negotiate contracts with vendors for service and quantity purchasing as directed by supervisor.
Resolve or assist in resolving all price and/or ordering discrepancies relative to purchased materials, incoming shipments, and outside invoices.
Keep work area neat and clean as directed by supervisor.
Maintain a professional attitude when representing the company during phone or personal contact with outside vendors, customers or service providers, etc.
Confer with service center supervisors as necessary to ensure effective inter-departmental coordination and customer satisfaction.
Perform any other duties as assigned by supervisor.
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Role Overview
The Systems Operator/Data Entry Clerk is an essential part of the information technology and administrative team in an electromechanical service center. This role is ideal for individuals who are detail-oriented, comfortable with computers and enjoy supporting business operations through accurate data management.
Data Entry and Report Generation
A primary responsibility of the Systems Operator/Data Entry Clerk is to enter a variety of data and run all associated reports on the company’s computer systems. This includes assisting with month-end and year-end closing procedures, ensuring that all system files and libraries are properly backed up and maintaining up-to-date spreadsheet programs.
System Operations and Maintenance
The clerk is responsible for answering and printing all console and spool file messages, maintaining computer hardware, and ordering necessary computer supplies. They also install software upgrades and are expected to notify their supervisor of any software problems that arise.
Storage Management and Problem Resolution
Managing storage through file maintenance is another key aspect of the role. The Systems Operator/Data Entry Clerk assists in answering questions and resolving problems regarding computer hardware or software, supporting both the IT Manager and other staff members as needed.
Work Environment and Teamwork
This position requires the ability to interact effectively with others in a team environment. The clerk is expected to keep their work area neat and clean and to perform any other duties as assigned by their supervisor.
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Job Summary
Perform data entry tasks and computer system operations with little or no supervision.
Qualifications
Preferred minimum level of education/experience: high school diploma and a minimum of two years of experience in data entry and computer operations.
Special Skills
Ability to interact with others in a team effort is essential.
Thorough understanding of the computer system language and how the computer works.
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Work Performed
Enter variety of data and run all associated reports on all computer systems.
Assist with month- and year-end closing procedures on the computer system.
Back up all system files and libraries as necessary.
Answer and print all console and spool file messages.
Make sure computer hardware is maintained properly.
Order computer supplies.
Maintain and update spreadsheet programs.
Be responsible for storage management through file maintenance.
Install upgrades.
Notify supervisor of software problems.
Assist in answering questions and resolving problems regarding computer hardware or software.
Keep work area neat and clean as directed by supervisor.
Perform any other duties as assigned.
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