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Preparing for Your Customer’s Objections

Course length: Two hours (This course must be scheduled with another 2-hour or longer course for a minimum training time of at least one half-day.​)
Available as a condensed course: No
Maximum number of students: No maximum
Instructor: Jerry Peerbolte, J. Peerbolte & Associates

Course description

Are you prepared for the questions and objections raised by your customers or prospects?  Probably not.  This session will focus on the five common types of customer objections which salespeople should be prepared to address.  When expressed by the customer, how should the salesperson proceed?  The session offers a simple model and practical ideas to understand and respond to each type of objection.  Finally, participants will review a new perspective on the topic itself – objection handling vs. objection prevention.

Cost

  • Chapter/Region fee (+expenses): $1250 plus $15/student for handout
  • Member company fee (+expenses): $1750 plus $15/student for handout
  • Nonmember fee (+expenses): Not available to nonmembers
  • (Additional fees may apply if travel time exceeds 5 hours. Contact EASA for details.)

Schedule a private seminar

To schedule a private seminar for your group, contact:

Dale Shuter, CMP
Meetings & Expositions Manager
+1 314 993 2220, Ext. 3335
dshuter@easa.com

Hosting requirements

In addition to the seminar fees, the seminar sponsor will be responsible for:

  • All seminar promotion involved
  • Breaks (if provided)
  • Meeting room (approx. 1,000 square feet)
  • Instructor's travel and living expenses
  • Audio/visual equipment
  • Shipping costs of materials
  • Meals (if provided)