SEARCH THE RESOURCE LIBRARY
Preparing Your Workplace for COVID-19We've curated a list of valuable resources to help your business deal with the pandemic.
VIEW THE RESOURCES
SURVEY: COVID-19 IMPACT ON MEMBERS
How to Wind Three-Phase StatorsSelf-paced, highly focused, computer-based training for winding technicians. Although designed for novice winders, experienced technicians will benefit, too.
Need an Accredited service center?Find a service center that has proven they repair electric motors in accordance with ANSI/EASA's AR100.
VIEW THE LISTLEARN MORE ABOUT THE PROGRAM
ACCREDITED? VIEW YOUR RECORDS
Registration now open!Register by April 3 to take advantage of the lowest rates to attend the 2020 Convention & Solutions Expo.
REGISTER RESERVE A ROOMEASA's COVID-19 STATEMENT
Engage locallyEASA's international membership is divided into 10 Regions that are made up of 32 Chapters.
EXPLORE CHAPTERS & EVENTS NEAR YOU
EASA Resource GuideA handy, downloadable PDF booklet summarizing the products and services available from EASA.
SEARCH THE ONLINE STORE
Course length: Two hours (This course must be scheduled with another 2-hour or longer course for a minimum training time of at least one half-day.)
Available as a condensed course: No
Maximum number of students: No maximum
Instructor: Jerry Peerbolte, J. Peerbolte & Associates
In EASA’s most recent industry research project with end-user customers, the quality of service work performed was the most important criteria when determining if an outside service provider should be used. Perhaps that is no surprise. But, how do customers define quality of service work performed? What are some tangible ways that EASAn’s can demonstrate their quality of service work performed?
Based upon years of research in the field of “services marketing”, this session will explain the language of quality of services. A key component is the notion of “service gaps” which occur between a customer’s upfront expectations for service work compared to how they later evaluate the actual services performed. Industry standards, such as ANSI/EASA AR-100, and EASA’s Accreditation Program are both examples of specific tools that can used to close these “service gaps”, and create a clearer definition of quality of services.
To schedule a private seminar for your group, contact:
Dale Shuter, CMP
Meetings & Expositions Manager
+1 314 993 2220, Ext. 3335
In addition to the seminar fees, the seminar sponsor will be responsible for: