Rewind Study ResultsTests prove proper repair/rewind practices maintain the efficiency/reliability of Premium Efficiency/IE3 motors.
DOWNLOAD THE EXECUTIVE SUMMARY
Discounted Training OpportunityLooking for cost-effective education? Look to EASA for a limited time offer on deeply discounted bundles of webinar recordings.
Need an Accredited service center?Find a service center that has proven they repair electric motors in accordance with ANSI/EASA's AR100.
VIEW THE LISTLEARN MORE ABOUT THE PROGRAM
ACCREDITED? VIEW YOUR RECORDS
Thank You!For Making EASA 2020 Reimagined a Success
Revisit — or watch for the first time — all the sessions from EASA 2020 Reimagined! 18 great presentations in all!
VIEW THE RECORDINGS
The recordings are also posted individually in the Resource Library.
Engage locallyEASA's international membership is divided into 10 Regions that are made up of 32 Chapters.
EXPLORE CHAPTERS & EVENTS NEAR YOU
Custom-Branded Promotional ItemsLeave a lasting impression with your customers. Visit our co-branded website to order your products online.
SEARCH THE ONLINE STORE
Course length: Two hours (This course must be scheduled with another 2-hour or longer course for a minimum training time of at least one half-day.)
Available as a condensed course: No
Maximum number of students: No maximum
Instructor: Jerry Peerbolte, J. Peerbolte & Associates
In EASA’s most recent industry research project with end-user customers, the quality of service work performed was the most important criteria when determining if an outside service provider should be used. Perhaps that is no surprise. But, how do customers define quality of service work performed? What are some tangible ways that EASAn’s can demonstrate their quality of service work performed?
Based upon years of research in the field of “services marketing”, this session will explain the language of quality of services. A key component is the notion of “service gaps” which occur between a customer’s upfront expectations for service work compared to how they later evaluate the actual services performed. Industry standards, such as ANSI/EASA AR-100, and EASA’s Accreditation Program are both examples of specific tools that can used to close these “service gaps”, and create a clearer definition of quality of services.
To schedule a private seminar for your group, contact:
Dale Shuter, CMP
Meetings & Expositions Manager
+1 314 993 2220, Ext. 3335
In addition to the seminar fees, the seminar sponsor will be responsible for: